SBI — refund

Mera 2470 ka refund epaylater se nhi mila wahan se ARN no-30004693619330130602955 mila jab bank me call kiye to bolte hai mujhe kuchh nhi pta ARN number ke baare me epaylater wale bolte hai bank me contact kro hmare side se 16 ko hi processing ho gya hai aaj 14 din ho gya hai but mera refund mere account me abhi tak nhi aya hai bank me kuchh bhi nhi btate
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Actually i orderd in product amazon i have canceld the product .But they have return the money They have send me proof also but i have checked in my account nt yet receveid money .i called to sbi customer care nt giving respond plz do needful for me

Sir, my account deduct 500 rupay. Without reason, my bank account statement show in write a entry CITI[protected] BD-NSE NMF ACH
please my refund

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