SBI — reward points redeem issue.

Address:411027

I made a purchase at brand factory on 21st april 2019. At the time of payment i used my debit card for the transaction. Sales person said you have rewards points would you like to redeem. I said yes. After that some problem occured and he said we can't redeem your points. So now i paid them cash and also my points have been redeemed. I'm attaching the screenshot of the same. Please have a look and do the needful.

Thanks,
Aniket chavan
+1 photos
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Aug 20, 2019
Updated by Aniket2122
Reply from SBI :
We truly apologize for the inconvenience caused to you.

With regard to your email, we would like to inform you that we have already escalated your issue to our concerned team so we request you to please allow us few more business days to get your issue resolved. Your complaint number is #52352.

Thanks.
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