SBI Rewardz — recharge related

Address:

Allahabad, Uttar Pradesh, 125103

I recharged my jio number from sbi rewardz with 100 wrongly choosen my operator as bsnl on 30th december. So i didn't get recharge message but sbi rewardz customer care said we got the confirmation from bsnl so we cant refund and bsnl customer care said we haven't recharged as this number is not in our database. I want my refund but both are saying each other as culprit