SBI — sbi credit card settlement-misleading customers

Address:	110077
Website:	Sbi

Hi,

I dont know if i would even be getting an answer from your side. 2 months back i was in a really bad situation and as a customer i tried to contact customer care and get support so i could pay my bills in emi, but couldnt get in touch with customer care. I received calls and i asked them about the procedure for paying my credit card bill via emi, but again no proper answer. My situation got worse and i again tried to contact but the same problem, no one assisted. I didnt even had any money to pay my debts so i asked for settlement, the person from collection dept told me that they lodged my complaint but when i asked them to provide me a complaint id no. They gave me nothing. And now after so many mails and conversation i am getting calls and messages that legal dept will send me a notice. Dear sbi as a customer i do know my rights but this is really ridiculous that you people are now threatening customers. I just want a proper solution in terms of settlement. Hoping for sooner reply. Card no. [protected]
Mbl no. [protected]
Email [protected]@gmail.com

Thanks & regards
Palash