SBIcap Securities Ltd — Closing demat account | |||
Dear sir, i have opened a demate & trading account on sbi when there concern people told its free., but after opening they charged high amount when i complained they described me the account opening charges on the form.. Its a cheating with me and deducted rs-approx 2000/-amc + a/c opening charges, there after i complain many times but when they deduct money they will not refund, then i dicided to close the account. And i contact the concern person how to close the account before 10 months ago, but till date they have not closed the account and again they have charged amc of new year from april in advance... The complain mail is as below... Client's mail trail: Date: 12/06/2016 4:13 pm From: [protected]@gmail.com To: complaints Cc: I want to close my account On dec 6, 2016 11:24 am, < [protected]@sbicapsec.com wrote: dear vijay jha and sons huf., Thank you for writing to us. This is with reference to your email dated 05.12.2016 regarding amc charges for trading account number 25210531. We wish to inform you that your demat account is in active status in our records therefore the account opening charges has been charged as per the criteria. Request you to check the ledger for your reference. Feel free to contact us. We shall be glad to serve you. Warm regards, Grishma nair Customer support group Sbicap securities ltd "sbismart.com - information smart toh decision bhi smart" [protected]@sbicapsec.com Attachments12/7/16 To me Dear vijay jha and sons huf., Thank you for writing to us. This is with reference to your email dated 06.12.2016 regarding amc charges for trading account number 25210531. We wish to inform you that the account opening charges for huf account is rs 1000 and the amc charged for the account for the financial year is rs 800 plus 15% tax which leads to rs 916/-. We hereby attached the schedule of charges for your reference. [protected]@sbicapsec.com Attachmentsmar 30 To me Dear vijay jha and sons huf., Thank you for writing to us. This is with reference to your email dated 29.03.2017 regarding account closure for trading account number 25210531. We request you to re-consider your decision to close your trading account. However, if you wish to proceed, kindly submit the account closure form (Attached) and unused delivery instruction slip book at any of your nearest sbicap securities branch. Details of the branch can be seen online and the path for the same is https://www.sbismart.com/branches You may also send the documents at the below mentioned address: Was this information helpful? | |||
|
State Bank of India [SBI] customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
27%
Complaints
27854
Pending
0
Resolved
7386
![State Bank of India [SBI] Phone](/img/bn/phone.svg "State Bank of India [SBI] Phone"){kind=small}
![State Bank of India [SBI] Website](/img/bn/www.svg "State Bank of India [SBI] Website"){kind=small}
![State Bank of India [SBI] Address](/img/bn/location.svg "State Bank of India [SBI] Address"){kind=small}
TO, [protected]@SBICAPSEC.COM
Re: SBI demat trading account client code:10052026
Name C P
Dear Sir/Madam
This is in connection to my Demat trading account opened in 2015, I am Sole owner.
I had 2-3 demat accounts elsewhere, which I closed and opened here. Needless to mention, I am heavy trader in F&O but I was totally against trading in FOREX due to some bad experience in the past. My account was opened by Mr. Nivruti at Fort branch, Mumbai and he was my trading agent
Initially I did not have any problem. But one day I found a trade was taken in Forex, (without my initiation) and Mr. Nivruti told me he took on my behalf due to some discount. I politely told him that I donot want him to take any trade for me unless I call and place order. I insisted that I certainly do not want to take any trade in Forex as it is extremely risky market and can wipe out entire account in fraction of minute.
Even after my denial and clear order not to take any trade in Forex he took one more trade in Forex. I was furious for his arrogant action, on my visit to the branch, I gave him in writing by hand, not to take any trade for me in Forex and also sent an email to have documentary evidence. Yet he took one more trade. In all these trades, he made losses which went from my account.
I wish to draw attention to couple of technical issues, coincidently happened during this period
1. Even after entering correct log-in information, my account would get blocked
2. For no reason, I would be unable to open my ledger record and details of trades taken in all fragments. Stock trade history were listed but Forex details would never appear, even though 3-5 trades were taken. With difficulties, I was able to get exact number of trades taken in Forex, after repeated complaints to the CC
3. It may be noted here that I never received any SMS or email info for all the trades taken in Forex. Though all other trades were informed thru SMS and emails
When I insisted to get these details, my account started getting blocked for no reason. Initially “forgot Password” option was working. But when I gave complain without mentioning Mr. Nivruti’s name, forgot password stopped working. I could change password (many times I did change) but immediately after that when I tried to log in, I started getting “Parameters invalid” message. It all started from August 2017. I raised complains, case got escalated but result was same. ACCOUNT REMAINED BLOCKED’ with all my complains I sent PRT SC as evidence
THIS WAS THE RESULT OF DENYING PERMISSION TO MR. NIVRUTI TO TRADE IN FOREX AT HIS WHIMS.
Was my money for him to blow up?
Does your staff have RIGHT to take trades without CLIENTS’ permission, just because I had cash and collateral money in my account?
If he has so much craving to take trades, why does not he do with his own money? Because he is afraid of losing?
I have sent print screens with my complains, escalated the case, but since August 2017 till date my account is blocked
It is cruelty of the SBI sec. to block the account and stop its clients from trading, when the market is on all time high, for no valid reason.
OR
• Is it because I complained?
• I raise Q for the honesty of the organisation?
• Is Mr. Nivruti the face of the big scam, irregularity, under cover trades and misuse of client’s money?
• How many big names are involved in this ?
• Why did I not get trade history of Forex trades?
• Why is my account blocked since August 2017 even after password was changed successfully?
I demand thorough investigation in this case and remove block from my account so that I resume trades or may be close this account and get rid of dishonest staff and organisation.
Request you to take urgent action as this case is undecided since August 2017.previous complains attached for ready reference
Thanking you
C.P.