Shadowfax — About my order return

Address: Bhdarak, Bhadrak, Odisha

Hi.sir I'm from Bhadrak odisha . I had a order from sugar cosmetics. And shadowfax courier service had to return it through pick up .. it was 9th of march when the pickup done nearly about 10am. The courier boy came and picked up the product from me but no pickup confirmation msg was received by me. I rather asked him but he said the msg will be sent to me at 8 pm that night . I again called him at 4pm that day he sais me the same thing. But it's been 48 hours now..the confirmation msg not sent and my payment from sugar cosmetics is pending.. my order number is R[protected]FA and the status is reseduleing day by day