Shadowfax — Fake delivery by rider

My apparel order from meesho was sent through shadowfax (tracking SF[protected]FPL). When the delivery person came to deliver the product, i wasn't available at the location. He called me and said that he is giving the order to my father and asked for verification otp. I gave him the otp. But instead of delivering the product to my father, he said to him that i wasn't receving his call to verify the otp and so he took the product back with him, though he marked the product as delivered bcoz i had already provided him the code. And now both shadowfax and meesho are refusing to help me saying that the product has been delivered to me. No action has been taken against the delivery partner who stole my product.
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