Shadowfax — Fraud package delivery

A fake order was delivered to one of my family member by shadowfax in my absence.the package contained my name and address.Now the shadowfax courier is refusing to take responsibility and blaming that the seller is fake and refusing to return me the money back.shadowfax has been saying that i have been cheated and they can’t do anything about it.
I haven’t even placed any order at first place.The Order ID in the packet too is fake.
The parcel contains some dress material of INR 724