[Resolved] Shadowfax — Not delivering my Order and also not giving my refund money back if they dont want deliver the product

PoojaMorey

from vasai, Maharashtra

Jan 12, 2022

Address: Vasai

Website: Tracker. Shadowfax.in

This is Pooja More. I have an issue regarding my order which from meesho which waa delivering through your Shadowfax company.
I was trying to call on [protected] this your Shadowfax Customer Care number but its continuously coming invalid. Plz co-operate with me. I am trying to contact with Shadowfax since last 4 days for my issue. Your delivery boy directly cancelled my order which was placed on Meesho Application. OrderId is SF[protected]FPL.after i did complaint on Meesho.. Yesterday my order was again out for delivery. Whole day waited for my order but at around 7 pm when i talked to delivery boy whose number was given in message which was received from shadowfax he talked with me so rudely and refused to deliver my order.. This is very very bad behaviour.. Also i didn't expected this from shadowfax.. Worst experience i ever had with you people.

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Feb 19, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2022

Shadowfax Customer Care's response Dear Pooja,

Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

Regards,
Team Shadowfax

Verified Support

Jan 17, 2022

Shadowfax Customer Care's response Dear Pooja,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax