Shadowfax — Products not delivered , no update and delivery date keeps changing

MadhuparnaRoyBhattacharya

from Bengaluru, Karnataka

Jul 24, 2025

Address: Bangalore

Tracking id shadowfax -
SF[protected]NER

The delivery was supposed to be on 23rd July but the courier partner sent it to a wrong hub - Begur
On 24th July it got rerouted to Singasandra hub which is again not the nearest hub from my address

In this way my order delivery Is getting delayed and everyday a fresh delivery date is updated
It’s a prepaid order with a huge amount so I am highly concerned on it getting misplaced now.

I have reached out to Shadowfax multiple times but they don’t get back to me

There is no update in Shadowfax tracking after 6.34 am today

Even today i haven’t received the products

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Shadowfax customer support has been notified about the posted complaint.

Jul 24, 2025

Updated by MadhuparnaRoyBhattacharya Screenshot

Jul 25, 2025

Updated by MadhuparnaRoyBhattacharya Both Nykaa and Shadowfax customer service is pathetic. Now they told me this - so it’s like the fault is theirs but i will have to wait for ages to get a refund

As your order has already been shipped from our warehouse, we will inform our courier partner to return the shipment to our warehouse. In case the delivery attempt is made, kindly refuse to accept the shipment. The refund will be initiated within 24-48 hrs once the shipment is back to our warehouse. Thereafter, it will reflect in your account in the next 5 business days.

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Shadowfax Customer Care

Jul 25, 2025

Verified Support

Hi there, Our team would like to investigate this. Please share your AWB number (Eg - S[censored] / R****) and registered mobile number via DM. This will help us address your concern promptly.