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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jan 24, 2026
Complaints 1476
Resolved
442
Unresolved
1034
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Shadowfax reviews & complaints page 2

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I
Inchararao
Jul 18, 2025
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Dear Sir/Madam,

I’m lodging a formal complaint against an online store (Savana) and its delivery partner (Shadowfax) for a clear violation of consumer rights.

Order id: S011250702123551007001
Tracking ID: SF[protected]S
Out for delivery since: 17th July, still not delivered
Issue: No delivery attempt, no real-time customer support, automated responses only.

This is causing me significant mental stress and inconvenience. I demand urgent intervention as the company is failing to deliver the product despite full payment and no communication from human support.
The deliver agent's phone number is switched off and there's no response at all.

Please assist me in getting either:

Immediate delivery with proof

OR a full refund

Thank you,
Shadowfax customer support has been notified about the posted complaint.
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    R
    Rayees Ah
    from Anantnag, Jammu and Kashmir
    Jul 18, 2025
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    Subject: shadowfax courier worst delivery service in anantnag (Partnered with flipkart)

    I want to raise a serious complaint against Shadowfax Courier Services in Anantnag, who are Flipkart’s delivery partner in this region.

    I have faced multiple issues with them:
    They never deliver the product on time.
    One of my orders was returned without any delivery attempt, despite me calling them several times.

    They never answer phone calls or respond to messages.

    Another...
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    S
    siyaa k
    from Gurugram, Haryana
    Jul 9, 2025
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    Return not being picked up

    Address: 5026 2nd floor Palm Avenue

    Tracking ID R[protected]FPL

    I submitted my first request of return on 29th June 2025. Everyday I waited for delivery person to take my order but no one came. At the end of day only one message came saying I was uncontactable which was absolutely false. I continued sending emails to [protected]@shadowfax.in but no one replied. Even raised many tickets. After 10 days a delivery guy called Shiv Mishra came showed attitude and denied...
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    S
    Sathish kumar Mani
    from Delhi, Delhi
    Jul 3, 2025
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    Misbehaviour of courier official

    On morning 10 'O' clock a message received through whatsapp that my parcel ID No. SF[protected]CRD is out for delivery but at about 1015 hrs one courier staff mobile no. [protected] call me and told that I will not deliver the parcel so I returned parcel due to only one parcel is to be delivered to this address and disconnect the call without waiting my reply. After a few second one message received that as per my request the parcel...
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    M
    Mauuuuuuuu
    Jul 1, 2025
    Jul 1, 2025
    This thread was updated on Jul 1, 2025
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    Not coming for return parcel pickup

    Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala Bengaluru Karnataka 560095IN
    Website: www.shadowfax.in

    I order parcel they give different and for return not coming and not even a single call. Only rescheduling by saying that we are unable to reach you. Not a single call from last days for pickup return request. Shadowfax delivery is fraud company please close this company....
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    B
    Bhagyashri Palkandwar
    Jun 18, 2025
    Jun 23, 2025
    This thread was updated on Jun 23, 2025
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    Product not delivered and not return

    Address: 25/8 , Cassia road, Shipra Suncity, Indirapuram

    My name is Bhagayshri and i send 1 parcel from Ghaziabad (UP ) to Pune (MH) before 1 and half month from shadowfax but that parcel was not deliver also not return . It is costly . I want my parcel return otherwise i definately file a complaint against shadowfax and all ....
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    A
    Arshimoin5
    Jun 2, 2025
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    Not delivering order

    Website: www.shadowfax.in

    I placed two orders on Nykaa and Meesho, unluckily my order was assigned to Shadowfax. Here are the series of incidents that I have been experiencing from the last 20 days with different delivery partners-
    1-Not contacting me and uploading fake remarks as customer not reachable
    2-Not receiving my call/ Not replying to my WhatsApp and text messages - As I am literally begging them to not cancel my order and telling him that I...
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    B
    bundelnidhee
    from Bhusawal, Maharashtra
    May 20, 2025
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    I placed a COD order through Meesho (Order ID:[protected], which was delivered by Shadowfax.
    Their tracking page showed a "Pay Now" button, and I made UPI payment via PhonePe of ₹282.
    Soon after, the order was cancelled and returned to the seller.

    Despite several emails and social media messages to Shadowfax, there is no response or refund.

    Kindly take action and ensure my refund is processed.
    Shadowfax customer support has been notified about the posted complaint.
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      A
      Avani Pawar
      from MUMBAI, Maharashtra
      Mar 19, 2025
      Resolved
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      Resolved

      unacceptable delay in order delivery

      Address: Shop No. 45, Pioneer Heritage Residency 2, Sane Guruji Rd, Khira Nagar, Santacruz West, Mumbai, Maharashtra 400054, India.

      I usually refrain from posting service-related concerns publicly, but after six days o[censored]nexplained delay and zero communication, I feel compelled to share my experience with Shadowfax.

      I placed an order, and despite the promised delivery timeline, it has yet to reach me. What’s more disappointing is the lack of any update or communication regarding the delay. Customers understand that logistics can face challenges, but transparency...
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      A
      agrawalom15
      from VARANASI, Uttar Pradesh
      Mar 8, 2025
      Mar 8, 2025
      This thread was updated on Mar 8, 2025
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      return/rto delivery issue - false attempt by logistic partner

      Address: Churamanpur , Varanasi

      AWB- R[protected]FPL, R[protected]FPL
      Shadofax's delivery boy is doing multiple fake attempts to deliver my RTO/ Customer returns product which I am selling on meesho .
      By doing this they will put my RTO / customer returns parcels in dispose.
      Which will be loss for me ....
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      A
      AyushKashyap
      from Tezpur, Assam
      Mar 4, 2025
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      Urgent Complaint Regarding Unprofessional Behavior of Return Delivery Agent

      Address: Tezpur
      Website: Meesho

      Dear Shadowfax Customer Support,

      I am writing to formally lodge a complaint regarding a highly unprofessional experience with one of your return delivery agents. I had scheduled a return for a wrong item I received, but the delivery agent assigned to my pickup behaved in an extremely rude and unprofessional manner.

      Instead of facilitating the return smoothly, he spoke to me in a disrespectful tone and made the...
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      N
      nilsen
      from Kolkata, West Bengal
      Mar 2, 2025
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      Order Cancellation

      My order was cancelled by the delivery agent by falsly asking my OTP to change the delivery agent. he then cancelled the product from flipkart without telling me anything.
      order id - OD[protected]
      Delivery person's calling number - [protected]...
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      M
      Misha Kumari
      from Greater Noida, Uttar Pradesh
      Feb 24, 2025
      May 21, 2025
      This thread was updated on May 21, 2025
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      Deliberate cancellation of pick up by delivery partners

      I am writing this to complaint against the abusive behaviour and deliberately cancelling of the pickup order by a delivery agent of yours due to some grudge that I was unavailable for pickup at the schedule time at the first day which was also because of sudden preponement in pickup on meesho due to technical glitch on their end. My two orders for pickup one from meesho and one from savana was deliberately cancelled by the same agent, namely...
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      P
      Pranav2002
      from New Delhi, Delhi
      Feb 20, 2025
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      Shadowfax & NimbusPost Negligence Lost Shipment, No Resolution or Compensation

      Website: shadowfax.in

      I am extremely disappointed with the poor service and lack of accountability from both Shadowfax and NimbusPost regarding my lost shipment.

      My parcel, which was supposed to be delivered via Shadowfax through NimbusPost, has been declared LOST with no clear explanation. Despite multiple follow-ups, neither company has provided a proper reason for the loss. I have repeatedly asked:

      Why was the shipment lost?br...
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      S
      Sjainanshujain
      from Mumbai, Maharashtra
      Feb 17, 2025
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      Delivery agent not delivering my parcel

      Address: RAGHUKUL CHSL, ANDHERI WEST-400058, Mumbai

      I had ordered a product from Nykaa and it was suppposed to be delivered yesterday. I was waiting for the parcel as I got the message ( refer the attachment). But the delivery agent did not deliver it. And on the app/tracking page they have updated that the agent tried contacting me and that I was unavailable.

      Further when I called back the delivery agent, he said that there are many dogs in my building therefore the agent...
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      J
      Jayadeep kushwaha
      from Surat, Gujarat
      Feb 12, 2025
      Apr 23, 2025
      This thread was updated on Apr 23, 2025
      Resolved
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      Cheating and fraud

      Address: 2272 Ganesh Nagar Society Kanakpur Kansad Sachin Surat

      Name - Deepak Kushwaha
      I'd - 9140475
      Register mobile no- [protected]

      I had made an ID. To register this ID, your agent called me and made me pay Rs. 299. I had told him earlier that I live in Surat city. And if I want to work in Sachin area I must have said this 10 times, only after he told me I confirmed about it, I had done shadowfax on him for Rs 299

      So I was asked to take delivery the day...
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      T
      Tenison@123
      from Mumbai, Maharashtra
      Jan 27, 2025
      Dec 16, 2025
      This thread was updated on Dec 16, 2025
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      Unprofessional behavior and fraudulent practice by delivery boy

      Respected authority,

      I would like to lodge a complain against delivery boy...(his pH no-[protected])

      Return tracking I'd -

      R[protected]TDN and
      R[protected]TDN

      Delivery boy intentionally misbehaved with me whereas he took both the product with him but not updated that...
      And threatened me ..

      Due to his FRAUDULENT PRACTICE I facing monetary loss. INR 8000.00br...
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      F
      Fatima Joseph
      Jan 21, 2025
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      SMS OTP not able to receive via SMS hence my meesho return not picked up its lomg pending why OTP not being received / sent to as sms please help resolve
      Shadowfax customer support has been notified about the posted complaint.
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        D
        Dibya Sarkar
        Jan 21, 2025
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        My id is inactive plz active my account

        My id is inactive plz active my account...
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        E
        Eve lu
        from Dimapur, Nagaland
        Jan 6, 2025
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        Address: Nagaland, Dimapur, Dimapur, Nagaland

        Dear Shadowfax Customer Care Team,

        I am writing to bring to your attention the delayed delivery of my order, which was supposed to arrive on 3 jan 2025. Unfortunately, it was delayed by three days due to a rerouted pincode.

        I am extremely disappointed with the delay, and I urge you to take immediate action to deliver my order as soon as possible today. I would appreciate it if you could look into this matter urgently and expedite the delivery process.

        Please confirm if this is feasible and provide me with an estimated delivery time.

        Thank you for your prompt attention to this matter.
        Shadowfax customer support has been notified about the posted complaint.
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