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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1466
Resolved
437
Unresolved
1029
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Shadowfax reviews & complaints page 2

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A
Arshimoin5
Jun 2, 2025
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Not delivering order

Website: www.shadowfax.in

I placed two orders on Nykaa and Meesho, unluckily my order was assigned to Shadowfax. Here are the series of incidents that I have been experiencing from the last 20 days with different delivery partners-
1-Not contacting me and uploading fake remarks as customer not reachable
2-Not receiving my call/ Not replying to my WhatsApp and text messages - As I am literally begging them to not cancel my order and telling him that I...
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B
bundelnidhee
from Bhusawal, Maharashtra
May 20, 2025
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I placed a COD order through Meesho (Order ID:[protected], which was delivered by Shadowfax.
Their tracking page showed a "Pay Now" button, and I made UPI payment via PhonePe of ₹282.
Soon after, the order was cancelled and returned to the seller.

Despite several emails and social media messages to Shadowfax, there is no response or refund.

Kindly take action and ensure my refund is processed.
Shadowfax customer support has been notified about the posted complaint.
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    A
    Avani Pawar
    from MUMBAI, Maharashtra
    Mar 19, 2025
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    unacceptable delay in order delivery

    Address: Shop No. 45, Pioneer Heritage Residency 2, Sane Guruji Rd, Khira Nagar, Santacruz West, Mumbai, Maharashtra 400054, India.

    I usually refrain from posting service-related concerns publicly, but after six days o[censored]nexplained delay and zero communication, I feel compelled to share my experience with Shadowfax.

    I placed an order, and despite the promised delivery timeline, it has yet to reach me. What’s more disappointing is the lack of any update or communication regarding the delay. Customers understand that logistics can face challenges, but transparency...
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    A
    agrawalom15
    from VARANASI, Uttar Pradesh
    Mar 8, 2025
    Mar 8, 2025
    This thread was updated on Mar 8, 2025
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    return/rto delivery issue - false attempt by logistic partner

    Address: Churamanpur , Varanasi

    AWB- R[protected]FPL, R[protected]FPL
    Shadofax's delivery boy is doing multiple fake attempts to deliver my RTO/ Customer returns product which I am selling on meesho .
    By doing this they will put my RTO / customer returns parcels in dispose.
    Which will be loss for me ....
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    N
    nilsen
    from Kolkata, West Bengal
    Mar 2, 2025
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    Order Cancellation

    My order was cancelled by the delivery agent by falsly asking my OTP to change the delivery agent. he then cancelled the product from flipkart without telling me anything.
    order id - OD[protected]
    Delivery person's calling number - [protected]...
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    M
    Misha Kumari
    from Greater Noida, Uttar Pradesh
    Feb 24, 2025
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    Deliberate cancellation of pick up by delivery partners

    I am writing this to complaint against the abusive behaviour and deliberately cancelling of the pickup order by a delivery agent of yours due to some grudge that I was unavailable for pickup at the schedule time at the first day which was also because of sudden preponement in pickup on meesho due to technical glitch on their end. My two orders for pickup one from meesho and one from savana was deliberately cancelled by the same agent, namely...
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    J
    Jayadeep kushwaha
    from Surat, Gujarat
    Feb 12, 2025
    Apr 23, 2025
    This thread was updated on Apr 23, 2025
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    Cheating and fraud

    Address: 2272 Ganesh Nagar Society Kanakpur Kansad Sachin Surat

    Name - Deepak Kushwaha
    I'd - 9140475
    Register mobile no- [protected]

    I had made an ID. To register this ID, your agent called me and made me pay Rs. 299. I had told him earlier that I live in Surat city. And if I want to work in Sachin area I must have said this 10 times, only after he told me I confirmed about it, I had done shadowfax on him for Rs 299

    So I was asked to take delivery the day...
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    T
    Tenison@123
    from Mumbai, Maharashtra
    Jan 27, 2025
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    Unprofessional behavior and fraudulent practice by delivery boy

    Respected authority,

    I would like to lodge a complain against delivery boy...(his pH no-[protected])

    Return tracking I'd -

    R[protected]TDN and
    R[protected]TDN

    Delivery boy intentionally misbehaved with me whereas he took both the product with him but not updated that...
    And threatened me ..

    Due to his FRAUDULENT PRACTICE I facing monetary loss. INR 8000.00br...
    +3 photos
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    F
    Fatima Joseph
    Jan 21, 2025
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    SMS OTP not able to receive via SMS hence my meesho return not picked up its lomg pending why OTP not being received / sent to as sms please help resolve
    Shadowfax customer support has been notified about the posted complaint.
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      D
      Dibya Sarkar
      Jan 21, 2025
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      My id is inactive plz active my account

      My id is inactive plz active my account...
      +2 photos
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      E
      Eve lu
      from Dimapur, Nagaland
      Jan 6, 2025
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      Address: Nagaland, Dimapur, Dimapur, Nagaland

      Dear Shadowfax Customer Care Team,

      I am writing to bring to your attention the delayed delivery of my order, which was supposed to arrive on 3 jan 2025. Unfortunately, it was delayed by three days due to a rerouted pincode.

      I am extremely disappointed with the delay, and I urge you to take immediate action to deliver my order as soon as possible today. I would appreciate it if you could look into this matter urgently and expedite the delivery process.

      Please confirm if this is feasible and provide me with an estimated delivery time.

      Thank you for your prompt attention to this matter.
      Shadowfax customer support has been notified about the posted complaint.
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        H
        heavyice
        from Noida, Uttar Pradesh
        Dec 24, 2024
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        Product Delivery Delay

        Address: 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

        I ordered a product on Flipkart and the promised delivery date was Sunday the 22nd of December. I received a WhatsApp message from Shadowfax stating it is out for delivery however today is 24th December and I'm still waiting. Surprisingly, the Shadowfax Jasola facility is near to my address.

        I rang the number in the message and the person said he is on leave and the company is using his ID to assign deliveries. With these non-ethical...
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        G
        girish83
        from Bengaluru, Karnataka
        Dec 10, 2024
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        Order not yet delivered

        I am writing to formally lodge a complaint regarding the delivery of my order, with AWB number SF[protected]RAE. The delivery has failed repeatedly since Saturday, December 7, 2024, without any prior call or message informing me of the delivery status.

        Although I received a message with the delivery person's contact number, I have attempted to reach out to them multiple times, but unfortunately, my calls are consistently...
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        S
        Style Hunt
        Nov 13, 2024
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        Couldn't pickup meshoo packets today and misbehave also

        Address: Alamnagar Lucknow

        Couldn't pickup Meshoo packets today and misbehave also mr amit verma he is working in meena bakery branch in lucknow UP.
        my name is Anuj Raj Sharma
        Firm Name - Style Hunt Enterprises
        MOB - [protected]...
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        S
        Sangsar Jamatia
        from Agartala, Tripura
        Nov 8, 2024
        Nov 9, 2024
        This thread was updated on Nov 9, 2024
        Resolved
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        Resolved

        Not receiving the product

        Address: ICFAI University Tripura Kamalghat

        The product I have ordered from amazon which was to be delivered to be by Shadowfax at 1st november 2024 was not delivered reason stated as failed delivery attempted but in reality I have been waiting whole day since I got the message as will be delivered by 9pm today. But it wasnt delivered to me again at night 12am message has been sent to me stating will be delivered by tomorrow. Which was same as first day even I have called the delivery...
        +6 photos
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        J
        Jasjasjas
        Nov 4, 2024
        Nov 4, 2024
        This thread was updated on Nov 4, 2024
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        Never delivered to my address

        Website: Shadowfax

        I would like to express my concern regarding the delivery of my recent order, which has been marked as "near the address" since October 22nd. It is frustrating to see that the delivery date continues to be extended without any updates on when I can expect the items to arrive.

        Additionally, I would like to highlight a previous order that faced similar issues. The items were kept in the hub for three weeks before being returned...
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        I
        [email protected]
        Oct 30, 2024
        Oct 30, 2024
        This thread was updated on Oct 30, 2024
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        Fake update on portal without attemp

        Hi,
        My tracking no SF[protected]SIZ
        Shadowdax Delivery guy updating fake details without attempt any call or physical address.
        Many time I raise complaints from the portal but no response.on Google there is no info about Delivery channel details neither I get any messages about my parcel.

        Rgds.
        Imtiaz...
        +1 photos
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        A
        Ahaan Sahani
        from Dhanbad, Jharkhand
        Oct 24, 2024
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        Order is not getting picked up

        Address: Bauwa Kalan, Soritand, Shivpuram-Society, Hirak Road, Near- Food Junction

        I have ordered one product Stylish Black Denim Mid-Rise Cargos For Men which is better larger according to my size and it is not getting picked up because one time the pick-up partner refused to pickup the product from my address and second time the pickup partner has switched off his phone and till now I have not got any customer care service from GlowRoad nor ShadowFax.
        Please resolve this issue as soon as possible and pickup the...
        +1 photos
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        H
        Humaira Usman
        from New Delhi, Delhi
        Oct 21, 2024
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        I have recieved a COD order in my husband's name. It was sent through a company named Sai Creation, gujrat. Since there are multiple parcel coming to our home on random basis i recieved it by paying rs 856. But this order was not initiated by me or my husband.
        This is false order from a company named Sai Creation.
        I want my money back and i can even return the useless stuff they fooled us with
        Shadowfax customer support has been notified about the posted complaint.
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          G
          Gajsingh
          Oct 21, 2024
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          New Balance Lace up casual shoes

          I had a return pick up scheduled on 09 oct. 2024 and the return item was picked up from my address as scheduled. On tracking this order (tracking id - R[protected]]AJI) it is showing that shipment was not received at Shadowfax’s facility on 09 Oct. 2024. Also, at Ajio’s end, it is not showing that pick up was done and they are claiming that no update has been received from courier partner(Shadowfax)....
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