Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
F
Fatima Joseph
Jan 21, 2025
Report
Copy

SMS OTP not able to receive via SMS hence my meesho return not picked up its lomg pending why OTP not being received / sent to as sms please help resolve
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    E
    Eve lu
    from Dimapur, Nagaland
    Jan 6, 2025
    Report
    Copy

    Address: Nagaland, Dimapur, Dimapur, Nagaland

    Dear Shadowfax Customer Care Team,

    I am writing to bring to your attention the delayed delivery of my order, which was supposed to arrive on 3 jan 2025. Unfortunately, it was delayed by three days due to a rerouted pincode.

    I am extremely disappointed with the delay, and I urge you to take immediate action to deliver my order as soon as possible today. I would appreciate it if you could look into this matter urgently and expedite the delivery process.

    Please confirm if this is feasible and provide me with an estimated delivery time.

    Thank you for your prompt attention to this matter.
    Shadowfax customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      heavyice
      from Noida, Uttar Pradesh
      Dec 24, 2024
      Report
      Copy

      Product Delivery Delay

      Address: 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

      I ordered a product on Flipkart and the promised delivery date was Sunday the 22nd of December. I received a WhatsApp message from Shadowfax stating it is out for delivery however today is 24th December and I'm still waiting. Surprisingly, the Shadowfax Jasola facility is near to my address.

      I rang the number in the message and the person said he is on leave and the company is using his ID to assign deliveries. With these non-ethical...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      G
      girish83
      from Bengaluru, Karnataka
      Dec 10, 2024
      Report
      Copy

      Order not yet delivered

      I am writing to formally lodge a complaint regarding the delivery of my order, with AWB number SF[protected]RAE. The delivery has failed repeatedly since Saturday, December 7, 2024, without any prior call or message informing me of the delivery status.

      Although I received a message with the delivery person's contact number, I have attempted to reach out to them multiple times, but unfortunately, my calls are consistently...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Style Hunt
      Nov 13, 2024
      Report
      Copy

      Couldn't pickup meshoo packets today and misbehave also

      Address: Alamnagar Lucknow

      Couldn't pickup Meshoo packets today and misbehave also mr amit verma he is working in meena bakery branch in lucknow UP.
      my name is Anuj Raj Sharma
      Firm Name - Style Hunt Enterprises
      MOB - [protected]...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      J
      Jasjasjas
      Nov 4, 2024
      Nov 4, 2024
      This thread was updated on Nov 4, 2024
      Report
      Copy

      Never delivered to my address

      Website: Shadowfax

      I would like to express my concern regarding the delivery of my recent order, which has been marked as "near the address" since October 22nd. It is frustrating to see that the delivery date continues to be extended without any updates on when I can expect the items to arrive.

      Additionally, I would like to highlight a previous order that faced similar issues. The items were kept in the hub for three weeks before being returned...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      H
      Humaira Usman
      from New Delhi, Delhi
      Oct 21, 2024
      Report
      Copy

      I have recieved a COD order in my husband's name. It was sent through a company named Sai Creation, gujrat. Since there are multiple parcel coming to our home on random basis i recieved it by paying rs 856. But this order was not initiated by me or my husband.
      This is false order from a company named Sai Creation.
      I want my money back and i can even return the useless stuff they fooled us with
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        Gajsingh
        Oct 21, 2024
        Report
        Copy

        New Balance Lace up casual shoes

        I had a return pick up scheduled on 09 oct. 2024 and the return item was picked up from my address as scheduled. On tracking this order (tracking id - R[protected]]AJI) it is showing that shipment was not received at Shadowfax’s facility on 09 Oct. 2024. Also, at Ajio’s end, it is not showing that pick up was done and they are claiming that no update has been received from courier partner(Shadowfax)....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        shikhij
        from Delhi, Delhi
        Oct 21, 2024
        Report
        Copy

        I ordered from glowroad and the shipment details shows out for delivery then returned to origin as delivery partner doesn't called and said that customer refused to take order. When I took the number of courier boy from glowroad the delivery boy said ki glowroad ka order hum deliver nahi karte packet dekh kar hi mne return kar diya kyuki aapne time pass ke liye mangaya hai then I said mujhe chahiye order to bolta hai pay kar do la dunga mne bola cod packet hai then he said to kal launga aur next day call ki to kehta hai me off pe hu. And glowroad app par evening me status show hua refused by customer. Order awb number is-sf[protected]aep
        Shadowfax customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          singh123@
          Sep 30, 2024
          Report
          Copy

          30 september 2024
          pick up partner number -[protected], [protected]
          my number- [protected]

          pickup for company meesho

          as yesterday pickup schedule but due to some issue i was not able to receive his call today he came again said neechey aa jao mai upar nahi ayunga my mother said i am not feeling well i am alone at home please come my mother said its your duty nahi toh complaint karni padegi then my mother go down he refuse to collect product he said jha complaint karna hai kar doh.
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Akshay Sukhtankar
            from Pune, Maharashtra
            Sep 24, 2024
            Report
            Copy

            Address: Susgaon Pune

            Dear Team we purchased product on meesho delivered this SF[protected]FPL
            Your delivery agent but the not provide invoice take payment his personal number
            They not update the company and not mark delivery done now not received call no any response we have receive wrong product but no invoice provide so they product not return kindly check this is delivery boy Number
            [protected] / ‪[protected]‬
            Shadowfax customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              activecitizen06
              Sep 21, 2024
              Report
              Copy

              Tracking Id- SF[protected]AJI (SHADOWFAX)
              Order Id- FN[protected]
              I have been tyring to get the order since many days but there is no response from the delivery partners. I ordered on 10th September and the delivery date was 16th September but the order has yet not been delivered from there end. on the Ajio app its showing that its in the nearby warehouse but no one seems to care to deliver it in my place.
              Shadowfax customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                [email protected]
                Aug 29, 2024
                Report
                Copy

                Hi team,

                My order number SF[protected]F is still not came till now can you please check on priority and let me know.

                Thanks and regards,
                Sabari
                [protected]
                Shadowfax customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Panchtatava
                  from Delhi, Delhi
                  Aug 17, 2024
                  Report
                  Copy

                  Tracking id:SF[protected]ICY
                  One of our parcel (tracking id: SF[protected]ICY) was not delivered to the customer. Moreover, its showing delivered status on 13 august at 13:36. On further investigation, we found that the delivery man didn't deliver it to the right address but left it somewhere else( as confessed by him on the phone call conversation). Our customer hasn't received the parcel till date. She left the feedback on 14th evening, next day was national holiday so we were not able to take any action. We asked for proof of delivery from the courier company on 16th but we were denied for it, reason given was pod is available only for three days. We asked for it on 16th august( on the third day) but we were still not given. Noted that she hasn't shared any OTP to the delivery man still he managed to mark it delivered. Please take proper action against the courier company.
                  Shadowfax customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Abhishek Pradeep
                    Aug 8, 2024
                    Report
                    Copy

                    Address: Bangalore

                    Wrong status update posted by Shadowfax. They were supposed to deliver yesterday and I also called the delivery person yesterday on his number[protected] at 21:08 hours and did not answer.
                    The status was updated as ‘customer was not contactable’
                    This is wrong
                    +1 photos
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Reshmi qwerty
                      Jul 24, 2024
                      Report
                      Copy

                      subject: urgent: defective product received, missing sender details, and refund request

                      Dear Shadowfax Team,
                      I am writing to formally address a critical issue regarding a recent delivery handled by your company. Today, I received a cash on delivery (COD) package, for which I paid approximately 949rupees. The package contained a shirt and trousers that are defective and entirely unrelated to any order placed by us.
                      Furthermore, the package lacked any sender information, making it impossible to trace or contact...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      R
                      Rashmi G S
                      Jul 24, 2024
                      Resolved
                      Report
                      Copy
                      Resolved

                      Item not delivered SF1083032806NER

                      Hi,
                      I ordered something on NYKAA and Shadowfax is the delivery partner I guess and they have not been delivering my item at all. I called NYKAA, Shadowfax with no luck.
                      Nykaa now doesnt seem to refund my money.

                      Nykaa order ID: NYK[protected]
                      Tracking number for shadowfax : SF[protected]NER

                      Both vendors dont seem to help so I have logged a complaint on both NYKAA and Shadowfax....
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      R
                      rajapandu
                      Jul 10, 2024
                      Report
                      Copy

                      I orderd an item from mesho and the package delivery date is on 10th july 2024 but when i tracked the package it says "we could not delivery your package" i think the mobile number you recieved and the mobile number i gave to mesho are different here is my tracking number SF[protected]FPL .
                      And i will also attach my screenshot of the mobile number i provided to the mesho cross verify it and my mobile number is [protected]
                      THANKYOU
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kiriko
                        Jun 29, 2024
                        Report
                        Copy

                        Address: Patna

                        My flipkart order was supposed to be delivered on 28/06/2024 by shadowfox. It is showing the order is out for delivery tho They never tried to call me or the alternate number still they're saying that it is a FAILED DELIVERY ATTEMPT. bruh are you serious you'all never tried to deliver my order and just faking it INSANE AF. I call the delivery guy and he's saying I don't have any parcel with my name. WHAT SHOULD I DO? it's a whole TRAUMA
                        Shadowfax customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          CH Shloka
                          Jun 14, 2024
                          Report
                          Copy

                          Fake product delivered

                          Address: Bangalore

                          I did not order anything. I got a call from the Shadowfax delivery guy saying that he has a parcel which is on COD. I thought someone in my family ordered so I paid 537 Rs., as the sum was not very large. There was a piece of black cloth inside. They have all my details- name, phone number and address which made it look like that it was a legit delivery.

                          I have been trying to reach out to Shadowfax since then and they have...
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Related businesses

                          FedEx
                          2.2
                          (1464)
                          Reliance Courier
                          1
                          (54)
                          Delhivery
                          1
                          (3820)