[Resolved] Shadowfax — Return of Product to Shadowfax

CAAnitaGupta

from Delhi, Delhi

May 23, 2022

Address: North West Delhi

Website: tracker.shadowfax.in/#/track/2F8964277180C6E51070999B811A313E/Rev

I have ordered a product from meesho and I have received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, A delivery guy has come for pickup but the status was qc failed for my item, Later i contacted the pickup partner he has not submited the product in the company and kept the item with him self. without seeing the item how shadowfax report as qc failed I want to return my item and no way to contact customer support in shadowfax.

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Jun 26, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

May 24, 2022

Shadowfax Customer Care's response Dear Anita,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax