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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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443
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Shadowfax reviews & complaints page 24

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N
nikhil gajbhiye
May 16, 2022
Resolved
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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

I order Smart watch from Shadowfax rider[protected] Datarshop order AWB SF[protected]KR Attempt code 1208 Visit https://tracker.shadowfax.in
But he will send me a local deferent watch
I want to FIR complaint against him 420.
Jun 17, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
May 16, 2022
Shadowfax Customer Care's response
Dear Nikhil,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax
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    W
    Whistlebowler
    May 15, 2022
    Resolved
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    Resolved

    Regarding asking of otp by delivery agent

    I was returning a product from Ajio but the delivery agent from their delivery partner Shadowfax asked me the OTP without completing the resheduling saying he will not come as he is quite far away and started making excuses like it was a mistake from their part that the request should have been tomorrow . It has angered me as he is taking the CUSTOMER as an ### ....
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    Akshit Gulati96
    from Delhi, Delhi
    May 14, 2022
    Resolved
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    Resolved

    I ordered a product i.e. 2 lower & 2 tshirt but i received a another product i.e. winter track suit….and i call a seller but seller number is not available…i paid a cash payment of Rs.1440 on dated 14/05/2022…so kindly resolve my issue as soon as possible otherwise I’ll file a case in consumer court as well as file a FIR in section420 ipc against you i.e. shadowfax and seller also…shadowfax is also responsible for this type of fake sellers…
    Order no. SF[protected]ONI
    ONLINESHOP
    Order Date-07/05/2022
    Seller number[protected]

    Akshit Gulati
    Advocate
    [protected]
    Jun 17, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    May 15, 2022
    Shadowfax Customer Care's response
    Dear Akshit,

    Greetings from Shadowfax!

    We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

    Regards,
    Team Shadowfax
    Dear Akshit,

    Greetings from Shadowfax!

    We would like to inform you that a reverse pick-up will be arranged from the client's end. Please connect with the client/seller for further assistance in this regard.

    Warmly,
    Team Shadowfax
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      A
      Akshit Gulati96
      from Delhi, Delhi
      May 14, 2022
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      I ordered a product i.e. 2 lower & 2 tshirt but i received a another product i.e. winter track suit….and i call a seller but seller number is not available…i paid a cash payment of Rs.1440 on dated 14/05/2022…so kindly resolve my issue as soon as possible otherwise I’ll file a case in consumer court as well as file a FIR in section420 ipc against you i.e. shadowfax and seller also…
      Order no. SF[protected]ONI
      ONLINESHOP
      Order Date-07/05/2022
      Seller number[protected]

      Akshit Gulati
      Advocate
      [protected]
      Shadowfax customer support has been notified about the posted complaint.
      Dear Akshit,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        S
        Sunita Dey
        May 14, 2022
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        Address: Baruipur bishalaxmitala canning road

        Amr nighty pick up korchena..packed hye pore achy
        Shadowfax customer support has been notified about the posted complaint.
        Dear Sunita,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          A
          Asrgsr
          from Lucknow, Uttar Pradesh
          May 13, 2022
          Resolved
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          Resolved

          Shadowfax delivery boy did not delivered my package to me my order no is order:(trial) :#4991145 . He called me and says he was unable to deliver my package today so please tell me otp for rescheduling the order and a message came that my order is rescheduled but at 22:42 pm a message delivered to my no that your package is delivered but it's not delivered to me where is my package I want my order or my money it is prepaid order please resolve it as soon as possible
          Jun 15, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          May 15, 2022
          Shadowfax Customer Care's response
          Dear Archu,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            H
            harsh16y
            May 13, 2022
            Resolved
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            Resolved

            Shadowfax delivery guy called me he said he wanted to take the return order from meesho, he took the order but didnt gave me the return slip . and now the site shows that your order has not been picked up and they ultimately cancelled my return although i have handed over the product .and now i wont be able to get my refund amount
            Awb no. [protected]
            Jun 18, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2022
            Shadowfax Customer Care's response
            Dear Harsh,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              P
              Pravin@88
              from Surat, Gujarat
              May 13, 2022
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              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

              Sir 2week se account details mene shadowfax app me help update ki hai but in ki team details verified nahi kar rahi rooj yahi bolte hai 24 to 48 wait kijiye me 2week se yahi chal raha hai kal in ki team ne call bi kiya tha and bole ki aaj bank account verified ho jaayega but aaj bi nahi kiya and jab mene msg kar ke pocha ki sir abi tak nahi kiya aap ne account verification tu bole 24 to 48 hours wait karo ab rooj yahi hota hai sir koy help nahi karta bas yahi ek msg company rooj daal deti hai .
              Shadowfax customer support has been notified about the posted complaint.
              Dear Pravin,

              We certainly don’t want you to feel this way. Please share your concern in detail along with the Shadowfax ID via [protected]@shadowfax.in so that we can look into it for you.

              Regards,
              Team Shadowfax
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                H
                harsh16y
                May 13, 2022
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                Resolved

                Shadowfax delivery guy called me he said he wanted to take the return order from meesho, he took the order but didnt gave me the return slip . and now the site shows that your order has not been picked up and they ultimately cancelled my return although i have handed over the product .and now i wont be able to get my refund amount
                Jun 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                May 13, 2022
                Shadowfax Customer Care's response
                Dear Harsh,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
                same happened to me...and no support received till date
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                  M
                  Manoranjitham arjunan
                  May 12, 2022
                  Resolved
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                  Resolved

                  SF[protected]KR tracking no

                  I didn't receive any call for parcel delivery.but its retuning.even though it not reach that from addresss
                  Jul 4, 2022
                  Complaint marked as Resolved 
                  Sry for delay update. I got parcel
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Manoranjitham,

                  Greetings from Shadowfax!

                  We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to assist you in a better way.

                  Regards,
                  Team Shadowfax
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                    M
                    Manoranjitham arjunan
                    May 12, 2022
                    Resolved
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                    Resolved

                    Sf[protected]fpl

                    Its been 20days still parcel received nor returned.
                    Jul 4, 2022
                    Complaint marked as Resolved 
                    Sry for delay update i received parcel
                    Shadowfax customer support has been notified about the posted complaint.
                    Dear Manoranjitham,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to assist you in a better way.

                    Regards,
                    Team Shadowfax
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                      V
                      vikash366
                      from Bengaluru, Karnataka
                      May 11, 2022
                      Resolved
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                      Resolved

                      Address: hyderabad

                      My sadofax AWL number is SFLR317648AWL, SFLR317649AWL
                      There was two package of 10 lot
                      number of total product=20
                      my godrage was totally broken.
                      plz take stricts action against this and help me as soon as possible.
                      Jun 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      May 12, 2022
                      Shadowfax Customer Care's response
                      Dear Customer,

                      Greetings from Shadowfax!

                      We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                      Regards,
                      Team Shadowfax
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                        S
                        Sayed Mohammad Akhtar
                        from Gurgaon, Haryana
                        May 11, 2022
                        Resolved
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                        Resolved

                        I tried reaching out to the number provided by Shadowfax but i tried calling more then 30+ time, each time it says the number is busy and once the bell rings the call gets auto disconnected, the Delivery person is not trying to reach out. One of the worst delivery service companies is Shadowfax. Complete disappointed, i would request flipkart to not send anything from this company.
                        Jun 13, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        May 12, 2022
                        Shadowfax Customer Care's response
                        Dear Akhtar,

                        Greetings from Shadowfax!

                        Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                        Regards,
                        Team Shadowfax
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                          C
                          Chandni Basha
                          from Mumbai, Maharashtra
                          May 10, 2022
                          Resolved
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                          Resolved

                          Meesho return On 8th may My product pickup by your delivery boy return I'd R[protected]FPL.He taken away my pickup product and updated qc failed .that time i don't know he updated QC failed.After updated QC failed he has to return my product but till now he not returned my pickup product.Delivery boy stolen my product.I want my product or update successfully pickedup product.
                          Jun 16, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          May 12, 2022
                          Shadowfax Customer Care's response
                          Dear Chandni,

                          Greetings from Shadowfax!

                          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                          Regards,
                          Team Shadowfax
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                            S
                            SALMIYA RASHEEDALI
                            May 10, 2022
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                            Address: Tirur

                            I have ordered a product and delivery date was on 29th.Till now it is not delivered and last updation was in calicut. After that no updation was done and also the product is not delivered till now.
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Rasheedali,

                            Greetings from Shadowfax!

                            Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                            Regards,
                            Team Shadowfax
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                              S
                              Sonali Anchaliya
                              May 9, 2022
                              Resolved
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                              Resolved

                              I received product from meesho but delivery agent did not marked delivered. Because of which meesho is not giving me refund of 1000 rupees
                              Jun 17, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              May 12, 2022
                              Shadowfax Customer Care's response
                              Dear Sonali,

                              Greetings from Shadowfax!

                              Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                              Regards,
                              Team Shadowfax
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                                H
                                Hujju
                                from Mandsaur, Madhya Pradesh
                                May 9, 2022
                                Resolved
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                                Resolved

                                Address: Bihar

                                Respect sir or mem mene shadow fax per parsal book kiye he jo ke customer ko abhi Tak nahi mile he jiske Trekking num ye he, (sf[protected]pic, sf[protected]pic, sf[protected]pic, sf[protected]pic) plz check and inform Thank you
                                Jun 13, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                May 12, 2022
                                Shadowfax Customer Care's response
                                Dear Sir/ Madam,

                                Greetings from Shadowfax!

                                We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                Regards,
                                Team Shadowfax
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                                  G
                                  G Flare
                                  from Bengaluru, Karnataka
                                  May 9, 2022
                                  Resolved
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                                  Resolved

                                  My product, which was supposed to be delivered on 4th May didn't get delivered and was marked as delivered even though no one received it for me. I didn't get any calls . I tried calling the delivery person as the phone number was given. He picked the call up once and said the company itself marked it delivered and he didn't do it since he's taken leave and hasn't gone to work and made sure that he'll deliver it on 7th. He hasn't picked up my calls since then. [protected] this is the phone number of that delivery person and SF[protected]FPL This is my order number. Kindly reach to me and do the needful.
                                  May 11, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    N
                                    Niraj Navtia
                                    May 8, 2022
                                    Resolved
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                                    Resolved

                                    Address: B-2/18 rana pratap bagh

                                    I had given a product to your delivery bor for return but he did not give the pickup slip
                                    Jun 14, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    May 08, 2022
                                    Updated by Niraj Navtia
                                    in meesho app its n
                                    showing not picked up but it is picked up and tha delivery bor did not give the pickup slip
                                    Verified Support
                                    May 12, 2022
                                    Shadowfax Customer Care's response
                                    Dear Niraj,

                                    Greetings from Shadowfax!

                                    Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                    Regards,
                                    Team Shadowfax
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                                      S
                                      Shubhugupta
                                      from Pune, Maharashtra
                                      May 8, 2022
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                                      Address: A-604, Navdeep Society, Kaspate Wasti, Wakad

                                      So i initiate return of 4 products from ajio and got a notification from shadowfax that products will be picked. The delivery guy comes and shows 2 product images that he was supposed to pick, there were 2 more products that was supposed to be picked the same day and when we checked if it's with SHADOWFAX or someone else will come to pick the delivery guys insisted multiple times that it's with him only and took the product and left hurriedly. After sometime delivery person from delhivery arrived asking for the other 2 products, i informed him that shadowfax person took it. He said that he has the pickup request for the other 2 products. The point to note here is Shadowfax notification DO NOT contain the contact details they simply have a main number and an extension code. I tried numerous times but mostly it didn't connect other times the person didn't pick the call.
                                      I raised a complaint with ajio but since I don't have the product and they assigned a different delivery service it was of no help. I tried reaching out to the Shadowfax office of my area tried explaining the issue how the person picked the product and even when it didn't belong to them obviously didn't scanned and they never even returned the products back to me. I have so much money stuck due to shadowfax incompetence and their willingness to conceal the clear fraud committed by their delivery person. Product name: Lee Cooper high rise jeans - 1099/-
                                      DNMX Lightly washed jeans - 672/-

                                      I can't return the products and get refund because delivery person Nilesh Randive - [protected] picked the products which he shouldn't have and then God knows what did with those products and now I am out of 1800 rupees. Please make them compensate for the money their delivery person duped me out off.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      May 08, 2022
                                      Updated by Shubhugupta
                                      Mistakenly added my own address as company address. Shadowfax address is Hinjawadi Pune.
                                      Verified Support
                                      May 12, 2022
                                      Shadowfax Customer Care's response
                                      Dear shubhugupta,

                                      Greetings from Shadowfax!

                                      Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                      Regards,
                                      Team Shadowfax
                                      May 12, 2022
                                      Updated by Shubhugupta
                                      You delivery person picked up the product which were supposed to be picked by Delhivery. I had googled the address and visited your warehouse as well, but since the products were not to be picked by Shadowfax in the first placed they will not appear on your system. Also the email address in not complete, please share the proper address
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