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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Aug 10, 2026

Complaints 1486

Resolved

444

Unresolved

1042

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 24

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Website: Pearl clothing

Delivery product was not mine, I want what I am order

Shadowfax customer support has been notified about the posted complaint.

Jun 13, 2022

Updated by M.Navi Above photo was I am order, but I got incorrect product

Jun 13, 2022

Updated by M.Navi I am order this product actually, but I got different product

Verified Support

Jun 13, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern along with the AWB ID to assist you in a better way.

Regards,
Team Shadowfax

Jun 14, 2022

Updated by M.Navi Incorrect product, product was not mine, I want what I am order

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M

M.Navi

from Hyderabad, Telangana

Jun 13, 2022

This is my order, I want this product pls send, I will return your product what you are send.

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Hello,

This is Tejeswini Kshirsagar, from Mumbai. I have ordered a dress from meesho which i was supposed to recieve on Friday 10/6/2022. I received a message regarding product out for delivery but the delivery person did not arrive. I have provided with the office addresses so i called on the provided delivery riders number i.e [protected] and rescheduled the timings and day to receive the order for next day. The delivery person is very rude and not cooperative. He did not deliver my product since 3 days today is 4th day 13/6/2022 i still havent recived my product and the call is not received by delivery person.
This may cost company reputation. I really had a bad experience with shadowfax, totally disappointed.

Jul 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

Shadowfax Customer Care's response Dear Tejeswini,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID to assist you in a better way.

Regards,
Team Shadowfax

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Dear Team, Please note that return AWB-R[protected]KR already picked up on 7th June 2022 but still not delivered. Raise complaint but still no response.

Shadowfax customer support has been notified about the posted complaint.

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Address: Katni

Delivery boy ne proper address batane k bad v ghar aakar delivery nhi ki hame khud jakar package collect karna pada.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 13, 2022

Verified Support

Dear Kalyani,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern and the AWB ID for better assistance in this regard

Regards,
Team Shadowfax

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Website: Ajio

This is the delivery agent that I am referring[protected].

He called me almost 6-7 times at an interval of 40 mins each regarding my address. The address was clearly mentioned.
I politely asked till what time he’ll come, he arrogantly said I will come, don’t have a specific time.
Lastly when he came, I said he took so long. to which he replied I’ve 10 more other works.

What is this response? Am I making him work for free. I said I am saying this because I had to go somewhere, but couldn’t go as he didn’t tell at what time he’ll come and he said who has stopped u from doing your work.
I want the authority to take strict action, otherwise I am not gonna order anything if that’s from shadowfax

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 12, 2022

Verified Support

Dear Mitansha,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

Regards,
Team Shadowfax

Shadowfax Customer Care

Jun 12, 2022

Verified Support

Dear Mitansha,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

Regards,
Team Shadowfax

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I was not able to receive call from Shadowfax courier boy (mo. no. [protected]) to get my online paid parcel (AWD no. SF[protected]FK) yesterday but then he marked delivered.
I tried to contact him with the no. too many times but call was not connected.
I also made a complaint to Shadowfax than Company replied me our agent will contact you within 24 hours.

But I didn't get call again from courier boy, agent and from company even after 24 hours and my issue is not resolved.

And I am currently waiting for my parcel.

Jun 12, 2022

Complaint marked as Resolved

It taken around 30 hours to resolve the issue. But now I have no complaint with the team or courier person. Company itself called me with the no. +918048130623 and after few hours courier boy delivered my product at my doorstep.

Shadowfax customer support has been notified about the posted complaint.

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U

Umang Namdeo

from Rewa, Madhya Pradesh

Jun 12, 2022

Finally I got my product delivered and now I can continue my preparation. I really thankful for Shadowfax team to resolve my issue. Now I have no more tensions of money and parcel. Thank You team Once again.

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Your pickup boy not coming for pickup.you dont have cuatomer care number and email id.how can someone contact to you.you dont how to run the business.pickup boy dont have manner.i called him he us cutting the call and then blocked.his number is [protected].my tracking id is R[protected]FPL.I Ordered it from meesho.but now they are not showing return button.shadowfax is worst company .i dont know how you are running this.

Jul 14, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Shadowfax Customer Care

Jun 12, 2022

Verified Support

Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Awm number : R[protected]FPL
I kept saree in meesho and i got delivery from shadow fax after that i kept return som delivery agent took our parcel but not updated it and we didnt receive any slip so kindly request you to help on this meesho team will give refund after showing receipt only

Jul 14, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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I have applied for return in meesho for a product which I have purchased and shadow fax is the delivery partner for such return.
The delivery boy has picked up the return on May 21 2022, but it still didn't reach the supplier and my money is not credited to me.
I have called the customer care of shadow fax, it said that your agent will soon contact me but no calls from your side.
Please do check my return request and send the product to the supplier as soon as possible so that I can receive my refund..

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Shadowfax Customer Care's response Dear Neelima,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Jun 15, 2022

Updated by Neelima Konide AWB number- R[protected]FPL

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Address: HNO. 392/25 GALI JAIN MANDIR GANDHI CHOWK BAHDURGARH HARYANA

Today shadow Fx courier boy pickup for return product . When he calls and asking for address to pickup the product then i guided him to reach my house to pickup but after guiding him suddenly he misbehave and very ruthless on his language and speaking very bad words. then i regret him to give my product to him.

Courier boy name : PRAVEEN KUMAR
His contact number is :[protected]
Courier partner name :ShadowFx
Tracking ID Number :R[protected]FPL

I requested to take hard step against him.

Regards

Ravi SInghal
Ph No. [protected]

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Shadowfax Customer Care's response Dear Ravi,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Jun 11, 2022

Updated by Ravi_Singhal88 Still not resolved my complaint
Very pathetic service

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Address: Hyderabad barkas chandrayan gutta

I want to return my order it urgent
I order airport and smart watch but I open the parcel there is no airport and smartwatch please take my order and give me refund 1500

Shadowfax customer support has been notified about the posted complaint.

Jun 09, 2022

Updated by Habeeb Ibrahim I want to return my order
I got wrong product please take return my order it's urgent

Jun 09, 2022

Updated by Habeeb Ibrahim I want to return my order
I got wrong product please take return my order it's urgent

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Shadowfax Customer Care

Jun 9, 2022

Verified Support

Dear Habeeb,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I didn't get my picked up confirmation message! They are just fooling me ! Now when I asked for picked up slip they are not responding

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 7, 2022

Verified Support

Dear Varthu,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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R[protected]KR is showing picked status only. what is the current status? The pick up person is telling that it has been dispatched on Jun 5 2022. Where is the item now? Don't waste time of customer and sellers.

Jul 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Shadowfax Customer Care's response Dear Akbar,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Jun 10, 2022

Shadowfax Customer Care's response Dear Akbar,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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Hi...

Return Pickup scheduled. But none has come and collected the product. But simply mention as QC failed. Without coming or evn contacting how they are updating blindly like this. Pls look into this.

Jun 8, 2022

Complaint marked as Resolved

Next day came fr an pickup

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Jun 08, 2022

Shadowfax Customer Care's response Dear Customer,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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I have delivered the delivery in rain and as promised by the company shadowfax I have not got any rain serge for the delivery done in rain... When I raised a help issue they said there was no rain but they have given rain serge to only one delivery and not the other 2 which I did in rain
My Id is 1979510

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 6, 2022

Verified Support

Dear Veerendar,

Greetings from Shadowfax!

We understand your concern. Request you to share your concern at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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This is vibin from coimbatore. I am a delivery executive in shadowfax for past 1 year.. Now a days we didn't receive the delivery amount properly. Some missbehave is happening.. Please do the needful and help us... [protected] This is my mobile please call I will tell you in details about the problem

Jul 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Jun 06, 2022

Updated by VIBIN DASAN Shadowfax not paying delivery amount correctly

Verified Support

Jun 06, 2022

Shadowfax Customer Care's response Hi Vibin,

Greetings from Shadowfax!

We regret to hear this. Request you to share your concern at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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Address: Karnataka Bangalore kammanhalli

My id is inactive wat the address is in adhar i stay there only how my address mis match please verify once again properly an activate my id it's a humble request to shadowfax

Jul 6, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2022

Shadowfax Customer Care's response Dear Syed,

Greetings from Shadowfax!

We understand your concern in regards to your rider id. Please write to us at [protected]@shadowfax.in with your concern in detail along with the rider id for further assistance in this regard.

Regards,
Team Shadowfax

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I have returned 3 item on 26th May tracking ID R[protected]FPL ordered from meesho but I did not receive refund for 2 items, shadowfax courier boy picked up all the 3 items from me I don't have any contact no of the courier boy & meesho customer care asked me to contact shadowfax courier and ask them for the product details.Rs.914 still not received from.meesho as they did not received 2 items . kindly look into the matter.

Jul 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Hi I had a return order placed in meesho app and the person has coem to pickup the item with the tracking ID:R[protected]FPL picked a wrong item worth 776 ruppes and he didn't inform for which item he came on that day.
and there was no SMS communication neither from Shadowfax nor from Meesho.

I called him with ten minutes of the pickup and asked him to handover the item he picked up worngly but he didnt come back and he said he will submit it in shadowfax office and the same will be sent to MEEsho..but its been one month and he didnt submitted and i am unabel to reach shawdofax customer care also to raise this complaint.
please suggest

Jul 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Address: delhi

Hi sir/mam please check my oder and provide my oder me my oder no.3594096 and currier trecking i'd no.SF[protected]PIC

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 4, 2022

Verified Support

Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern along with the AWB ID for better assistance.

Regards,
Team Shadowfax

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