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Shadowfax Complaints & Reviews

1.8
Updated: Apr 7, 2026
Complaints 1480
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444
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Shadowfax reviews & complaints page 24

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P
pooja kannojia
May 16, 2022
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Delivery boy not received my product for return
Shadowfax customer support has been notified about the posted complaint.
Dear Pooja,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    B
    Bhushan Bolade
    May 16, 2022
    Resolved
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    Resolved

    Address: Bangalore

    I ordered a product from meeshi website which was to be delivered by shadow fox delivery guy but this delivery guy hasn't delivered me my package, he robbed my package and as I had done online payment he directly without calling me and without my consent generated OTP and updated it system that package is delivered. Because is such unbelievable unprofessional behaviour of the delivery guy I got robbed of my package by delivery guy of shadowfox.
    Jun 17, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    May 17, 2022
    Shadowfax Customer Care's response
    Dear Bhushan,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      S
      Siyamela
      from Chennai, Tamil Nadu
      May 16, 2022
      Resolved
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      Resolved

      Address: Shadowfax, Villivakkam, Chennai

      I got a courier on Saturday(14/05/2022). I was in the office. I cannot receive the product directly. I informed my neighbor to receive the product. But the courier boy didn't accept the gpay and rescheduled the order. Yesterday (15/05/2022) I requested to return the same product. Today (16/05/2022) the same guy came to receive the product. I was not available in my home, I'm explaining and asked about the receiving time, without asking anything to me. He rescheduled the date.. is this a way of treating the customer. ([protected]) - I got a call from this number. Kindly enquire them.
      Jun 17, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      May 17, 2022
      Shadowfax Customer Care's response
      Dear Siyamela,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        M
        Mukta bhargava
        from Jaipur, Rajasthan
        May 16, 2022
        Resolved
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        Resolved

        Address: Shadow fax, sector 11 pratap nagar Sanganer Jaipur rajasthan

        Order Id[protected]
        awb no.- SF[protected]FPL

        please listen to this conversation this conversation of shadowfax courier company..kindly take strict action ...please listen to this conversation this is what your shadow fax courier boy and employees are doing with customers ...misbehaving ...inappropriate behaviour when we are contacting them.
        if they have marked unpicked...they are not returning the product ...
        delivery boy. -- raj karauli - [protected]
        shadow fax office sector 11pratap nagar ..jaipur rajasthan...he took my product without pickup confirmation he has marked it not picked ...i dont know what they have done with the product...when i went to the office they behaved rudely by saying we dont have the product given to seller...
        now i dont have refund as well as product ...
        look onto this matter...they are not even checking in their system ...i have gone to their office they said we have sent product back to seller ...when meesho contacted them they are saying they did not get back the product . Either your shadow fax office in jaipur are robbers or theifs stealing products of customer ...kindly look into this matter.

        Jaya bhargava
        [protected]
        Jun 20, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        May 16, 2022
        Shadowfax Customer Care's response
        Dear Jaya,

        Greetings from Shadowfax!

        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

        Regards,
        Team Shadowfax
        Verified Support
        May 18, 2022
        Shadowfax Customer Care's response
        Dear Jaya,

        Greetings from Shadowfax!

        We are here to help you. Please find the attached POP share via email for your reference.

        Regards,
        Team Shadowfax
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          N
          nikhil gajbhiye
          May 16, 2022
          Resolved
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          Resolved

          Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

          I order Smart watch from Shadowfax rider[protected] Datarshop order AWB SF[protected]KR Attempt code 1208 Visit https://tracker.shadowfax.in
          But he will send me a local deferent watch
          I want to FIR complaint against him 420.
          Jun 17, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          May 16, 2022
          Shadowfax Customer Care's response
          Dear Nikhil,

          Greetings from Shadowfax!

          Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

          Regards,
          Team Shadowfax
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            W
            Whistlebowler
            May 15, 2022
            Resolved
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            Resolved

            Regarding asking of otp by delivery agent

            I was returning a product from Ajio but the delivery agent from their delivery partner Shadowfax asked me the OTP without completing the resheduling saying he will not come as he is quite far away and started making excuses like it was a mistake from their part that the request should have been tomorrow . It has angered me as he is taking the CUSTOMER as an ### ....
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            A
            Akshit Gulati96
            from Delhi, Delhi
            May 14, 2022
            Resolved
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            Resolved

            I ordered a product i.e. 2 lower & 2 tshirt but i received a another product i.e. winter track suit….and i call a seller but seller number is not available…i paid a cash payment of Rs.1440 on dated 14/05/2022…so kindly resolve my issue as soon as possible otherwise I’ll file a case in consumer court as well as file a FIR in section420 ipc against you i.e. shadowfax and seller also…shadowfax is also responsible for this type of fake sellers…
            Order no. SF[protected]ONI
            ONLINESHOP
            Order Date-07/05/2022
            Seller number[protected]

            Akshit Gulati
            Advocate
            [protected]
            Jun 17, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2022
            Shadowfax Customer Care's response
            Dear Akshit,

            Greetings from Shadowfax!

            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

            Regards,
            Team Shadowfax
            Dear Akshit,

            Greetings from Shadowfax!

            We would like to inform you that a reverse pick-up will be arranged from the client's end. Please connect with the client/seller for further assistance in this regard.

            Warmly,
            Team Shadowfax
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              A
              Akshit Gulati96
              from Delhi, Delhi
              May 14, 2022
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              I ordered a product i.e. 2 lower & 2 tshirt but i received a another product i.e. winter track suit….and i call a seller but seller number is not available…i paid a cash payment of Rs.1440 on dated 14/05/2022…so kindly resolve my issue as soon as possible otherwise I’ll file a case in consumer court as well as file a FIR in section420 ipc against you i.e. shadowfax and seller also…
              Order no. SF[protected]ONI
              ONLINESHOP
              Order Date-07/05/2022
              Seller number[protected]

              Akshit Gulati
              Advocate
              [protected]
              Shadowfax customer support has been notified about the posted complaint.
              Dear Akshit,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                S
                Sunita Dey
                May 14, 2022
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                Address: Baruipur bishalaxmitala canning road

                Amr nighty pick up korchena..packed hye pore achy
                Shadowfax customer support has been notified about the posted complaint.
                Dear Sunita,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  A
                  Asrgsr
                  from Lucknow, Uttar Pradesh
                  May 13, 2022
                  Resolved
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                  Resolved

                  Shadowfax delivery boy did not delivered my package to me my order no is order:(trial) :#4991145 . He called me and says he was unable to deliver my package today so please tell me otp for rescheduling the order and a message came that my order is rescheduled but at 22:42 pm a message delivered to my no that your package is delivered but it's not delivered to me where is my package I want my order or my money it is prepaid order please resolve it as soon as possible
                  Jun 15, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  May 15, 2022
                  Shadowfax Customer Care's response
                  Dear Archu,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    H
                    harsh16y
                    May 13, 2022
                    Resolved
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                    Resolved

                    Shadowfax delivery guy called me he said he wanted to take the return order from meesho, he took the order but didnt gave me the return slip . and now the site shows that your order has not been picked up and they ultimately cancelled my return although i have handed over the product .and now i wont be able to get my refund amount
                    Awb no. [protected]
                    Jun 18, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    May 15, 2022
                    Shadowfax Customer Care's response
                    Dear Harsh,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
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                      P
                      Pravin@88
                      from Surat, Gujarat
                      May 13, 2022
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                      Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                      Sir 2week se account details mene shadowfax app me help update ki hai but in ki team details verified nahi kar rahi rooj yahi bolte hai 24 to 48 wait kijiye me 2week se yahi chal raha hai kal in ki team ne call bi kiya tha and bole ki aaj bank account verified ho jaayega but aaj bi nahi kiya and jab mene msg kar ke pocha ki sir abi tak nahi kiya aap ne account verification tu bole 24 to 48 hours wait karo ab rooj yahi hota hai sir koy help nahi karta bas yahi ek msg company rooj daal deti hai .
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Pravin,

                      We certainly don’t want you to feel this way. Please share your concern in detail along with the Shadowfax ID via [protected]@shadowfax.in so that we can look into it for you.

                      Regards,
                      Team Shadowfax
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                        H
                        harsh16y
                        May 13, 2022
                        Resolved
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                        Resolved

                        Shadowfax delivery guy called me he said he wanted to take the return order from meesho, he took the order but didnt gave me the return slip . and now the site shows that your order has not been picked up and they ultimately cancelled my return although i have handed over the product .and now i wont be able to get my refund amount
                        Jun 13, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        May 13, 2022
                        Shadowfax Customer Care's response
                        Dear Harsh,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        same happened to me...and no support received till date
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                          M
                          Manoranjitham arjunan
                          May 12, 2022
                          Resolved
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                          Resolved

                          SF[protected]KR tracking no

                          I didn't receive any call for parcel delivery.but its retuning.even though it not reach that from addresss
                          Jul 4, 2022
                          Complaint marked as Resolved 
                          Sry for delay update. I got parcel
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Manoranjitham,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to assist you in a better way.

                          Regards,
                          Team Shadowfax
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                            M
                            Manoranjitham arjunan
                            May 12, 2022
                            Resolved
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                            Resolved

                            Sf[protected]fpl

                            Its been 20days still parcel received nor returned.
                            Jul 4, 2022
                            Complaint marked as Resolved 
                            Sry for delay update i received parcel
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Manoranjitham,

                            Greetings from Shadowfax!

                            We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to assist you in a better way.

                            Regards,
                            Team Shadowfax
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                              V
                              vikash366
                              from Bengaluru, Karnataka
                              May 11, 2022
                              Resolved
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                              Resolved

                              Address: hyderabad

                              My sadofax AWL number is SFLR317648AWL, SFLR317649AWL
                              There was two package of 10 lot
                              number of total product=20
                              my godrage was totally broken.
                              plz take stricts action against this and help me as soon as possible.
                              Jun 13, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              May 12, 2022
                              Shadowfax Customer Care's response
                              Dear Customer,

                              Greetings from Shadowfax!

                              We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                              Regards,
                              Team Shadowfax
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                                S
                                Sayed Mohammad Akhtar
                                from Gurgaon, Haryana
                                May 11, 2022
                                Resolved
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                                Resolved

                                I tried reaching out to the number provided by Shadowfax but i tried calling more then 30+ time, each time it says the number is busy and once the bell rings the call gets auto disconnected, the Delivery person is not trying to reach out. One of the worst delivery service companies is Shadowfax. Complete disappointed, i would request flipkart to not send anything from this company.
                                Jun 13, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                May 12, 2022
                                Shadowfax Customer Care's response
                                Dear Akhtar,

                                Greetings from Shadowfax!

                                Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                Regards,
                                Team Shadowfax
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                                  C
                                  Chandni Basha
                                  from Mumbai, Maharashtra
                                  May 10, 2022
                                  Resolved
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                                  Resolved

                                  Meesho return On 8th may My product pickup by your delivery boy return I'd R[protected]FPL.He taken away my pickup product and updated qc failed .that time i don't know he updated QC failed.After updated QC failed he has to return my product but till now he not returned my pickup product.Delivery boy stolen my product.I want my product or update successfully pickedup product.
                                  Jun 16, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 12, 2022
                                  Shadowfax Customer Care's response
                                  Dear Chandni,

                                  Greetings from Shadowfax!

                                  We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                  Regards,
                                  Team Shadowfax
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                                    S
                                    SALMIYA RASHEEDALI
                                    May 10, 2022
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                                    Address: Tirur

                                    I have ordered a product and delivery date was on 29th.Till now it is not delivered and last updation was in calicut. After that no updation was done and also the product is not delivered till now.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Rasheedali,

                                    Greetings from Shadowfax!

                                    Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                    Regards,
                                    Team Shadowfax
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                                      S
                                      Sonali Anchaliya
                                      May 9, 2022
                                      Resolved
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                                      Resolved

                                      I received product from meesho but delivery agent did not marked delivered. Because of which meesho is not giving me refund of 1000 rupees
                                      Jun 17, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 12, 2022
                                      Shadowfax Customer Care's response
                                      Dear Sonali,

                                      Greetings from Shadowfax!

                                      Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                      Regards,
                                      Team Shadowfax
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