Shadowfax — Shadowfax Products not delivered , no update and delivery date keeps changing

I ordered shoes from USPA, with a tracking ID of SF[protected]. I didn't receive any proper things from the delivery partner. For the past 3 days, I am getting a status as " Sorry we could not deliver your shipment due to unforeseen circumstances" . Now its showing like " Shipment is returned to origin". If we are call at morning, he was simply telling like due to big parcel I will carry tomorrow. Same thing happening for the past 3 days. Now my order is returned. This thing causes me really frustrated. This is the second time I'm facing this issue in the Shadowfax.

Now what i do i need to reorder again, again the shipment wont reach to my doorstep. Please provide the necessary solution for this.