Dear Shadowfax Team,
I am writing to formally address a critical issue regarding a recent delivery handled by your company. Today, I received a cash on delivery (COD) package, for which I paid approximately 949rupees. The package contained a shirt and trousers that are defective and entirely unrelated to any order placed by us.
Furthermore, the package lacked any sender information, making it impossible to trace or contact the sender. This omission is both unprofessional and unacceptable.
Given that the payment was credited to your account and the package was defective and unrelated to our order, I request a full refund of the 949 rupees. The failure to provide essential sender details and the receipt of an unrelated, defective product are clear indications of service failure on your part.
Additionally, due to the gravity of this matter and the inadequate service received, I am compelled to pursue legal action. I will be filing a formal complaint with the consumer court against your company's policy of withholding complete sender information. This action is necessary to address the deficiencies in your service and seek appropriate redress.
Please process the refund immediately and provide the sender’s details to facilitate the resolution of this issue. Contact me directly at [protected] or via email at [protected]@gmail.com with the necessary information without delay.
I expect your prompt attention to this matter. Failure to address this issue satisfactorily will result in the continuation of legal proceedings.
Yours faithfully,
SATISH KUMAR V Was this information helpful? | 
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