Shadowfax — urgent escalation: severe delay (3 days) & recalled consignment - missing batch of 18+ packages (awb: sf[protected]sin)

Dear Shadowfax Customer Support Team, I am writing to report a severe, inconsistent, and unacceptable delay concerning a large batch of multiple packages shipped from Kochi to Adoor, Pathanamthitta.The following facts demonstrate a clear logistical error and intentional delay of my consignment:1. The Timeline ErrorInitial Shipment: The entire consignment was first scanned as shipped from the Kochi DC on Saturday, October 18, at 12:10 PM.Confirmed Error (Recalled): The package was inexplicably returned to the origin and was scanned "received at Shadowfax's Kochi DC facility" on Monday, October 20, at 4:05 AM, wasting over 40 hours.Reshipped: The consignment was finally shipped again on Monday, October 20, at 12:37 PM.2. Critical Contradiction & Proof of DelayA parallel order (my friend's), shipped at the exact same initial time, successfully reached the Adoor KIF_Manakala facility on Monday, October 20, at 11:50 PM.Despite the route being proven clear and functional by this successful delivery, my entire batch of 8+ packages has still not been scanned as received at the Adoor hub as of Tuesday morning (October 21).3. Missing Tracking IDsI demand an immediate manual check to determine the physical location and accountability for the consignment containing these tracking IDs:SF[protected]SIN
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SF[protected]SINI require confirmation of the exact physical location and a guarantee that these items will be delivered today, Tuesday, October 21, 2025 please..its a request..i trust shadowfax and already recieved many product.Sincerely