Shadowfax — Wrong penalty / fine imposed

Hi,
This is Mohammed Younus from Hyderabad.
I'm one of your delivery partner.
my ID is 1743911.

I want to share you some details that I have received an order on Wednesday i.e., on 2nd March 2022.

But when I received the order I have rushed to the restaurant to picked it up
But unfortunately my phone felt down and my phones half screen got crashed.
I'm unable to operate my phone and unable to navigate the location of the customer . So that time I have informed one of the customer service agent that I'm unable to use my phone then the person suddenly marked that order as picked up .
and ask me to check that it was got picked up and asked me to deliver it.
but I have again informed him that I'm unable to use my phone because my phone got damaged but they ask me to contact to customer support from order list .
then I have done the same and call to that agent and informed him then the person told me that the order have been get delivered .
but I have informed that I have not picked and delivered the order but the customer support agent told me he can't able to help me after the order got delivered
and now they have imposed 756 Rs penalty on my payment.
So why should I have to pay that amount when I have not done any kind of fraud .
and the main thing is the shadow fax company have deleted the chatting of that day.
why the have deleted that complete chatting what I have done with the customer support agent.
if you get the chatting details from them please check I have clearly mentioned in that chatting and I didn't ask the customer support agent to mark picked up or marked it as delivered.
I have just informed him that my phone got crashed then he suddenly marked it as picked up.
I have clearly mentioned in the chat at that time that I have not picked the order but still they have imposed the penalty on my account .
I request shadow fax team to please check the details and attachments I have attached below and resolve my issue as soon as possible.
Or else you can contact me on [protected] this number .

Waiting for good response from you.

Thank you...