[Resolved]  Shine.com — Cheated me by looting 24k from me

Address:700040
Website:Shine.com

I have been getting calls from shine.com regarding a job in grand Hyatt dubai.., they have taken total 12k from me for registration & documents verification so far now they are asking for 43k more for visa processing I was about to pay as I trusted them but then my brother found out calling the hotel itself that's there is no recruiting system in their hotel through shine.com.
Later when I asked them I can't pay the money as I don't have so kindly cancel my profile & also earlier they have promised me to refund my money if nothing happens., since I have asked for refund they are not receiving my call anymore. I know they have looted my money and made me fool but please help me to get my hard earned money back.
+[protected] this is the number from where they used to call me
I have paid 12k on this no as well on one more number which is [protected] through Paytm

Here I have attached you the mail which I got from the hotel but where there is no logo neither ph number or any details in the email page & also we called the hotel directly where they told they don't do any recruitment through shine.com and the person called James franklin also not employed there who mailed me.
Please shine.com had fooled many people for money as I went through their complains & it's from everybody
My request to you please do something to stop this fraud business.
And please do something to refund my money or else I will have to put FIR against shine.com
today again I received a call from +[protected] this number the person said he takes care of the complain department & his name is Atul Kumar & he is going to refund me my 12k today. First I was happy to hear that, that finally I will get my money back from this fraud people so I gave him my account details after receiving my account details he said if he does account transfer there will be some service charges I said no problem you can deduct that from my 12k he said no that you need to deposit to the bank first then only we can transfer but if you go to SBI ATM there will be no charges and we will do card to card transfer. So I trusted him again & went to Sbi ATM & instead of transferring me my money he misguided me and made me to transfer him 12 k on his card no which he was guiding me over the phone..
My request are you really a customer care of your ### looting out money..
My next stem would be to file companion against your ### company..
Check the transaction which I have made today & transferred 12 k to his card number. He cheated with me & now he is not responding to my calls also..& then asking me to pay another 6 k then only they will refind my money., now tell me which company asks for money from you to refund your own money..
Please do something about it as it's been more than a month now I am writing to you or else I will take a dangerous step now to ruin your fraud business..
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Apr 7, 2019
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
May 04, 2017
Updated by Mou Pow
Dear Customer Care,
I am writing you again because today again I received a call from +[protected] this number the person said he takes care of the complain department of shine.com & his name is Atul & he is going to refund me my 12k today (03.05.2017) First I was happy to hear that, that finally I will get my money back from this fraud people so I gave him my account details after receiving my account details he said if he does account transfer there will be some service charges I said no problem you can deduct that from my 12k he said no that you need to deposit to the bank first then only we can transfer but if you go to the SBI ATM there will be no charges and we will do card to card transfer. So I trusted him again & went to Sbi ATM & instead of transferring me my money he misguided me and made me to transfer him 12 k on his card no which he was guiding me over the phone..
My request are you really a customer care of your ### looting out money..
My next stem would be to file companion against your company..
Check the transaction which I have made today & transferred 12 k to his card number. He cheated with me & now he is asking me for another 6 thousands then only he will refund me my entire looted money which is 30 thousands. Since I refused to give 6 thousands he is not even responding to my calls.. My question is what kind of customer care you are that people are constantly getting cheated by shine.comamd you are not doing anything about it at all or are you also involved in this & just acting like you wants to help us.
Please do something about it as it's been more than a month now I am writing to you or else I will take a dangerous step now to ruin your fraud business..
I have attached all my proofs of sending them money with the transaction reference number which I made through Paytm n also card transfer..
Verified Support
Feb 18, 2019
Shine.com Customer Care's response
Dear Sir,

Greetings from shine learning.

Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

The details does not belong to shine learning as these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this on our own newspaper Hindustan Times.

Please file a complaint with your bank to get a charge back and ask them to blacklist the merchant who made this transaction.

Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

Regards,
Team Shine
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