Shine.com — Need refund of all services.

Dear All
Shine team,

I Sushant Gupta writing to formally lodge a complaint regarding the fraudulent practices I experienced with Shine.com, @ Rohit (CRM) which led to financial and emotional distress. Below is a detailed account of the incident:

Since 18 June Shine keep calling to discuss, Finally Today Mr. Rohit from Shine.com call me for 30-45 minutes discussion for job opportunities, I received a call around 21 June 2025 11:10 am. The caller offered career guidance, asked about my job preferences and expected salary, and assured me of comprehensive services. These services included profile modifications, interview scheduling, recruiter communication (both in India and abroad), and overall assistance in securing job offers.

First Payment
Enrollment Charges did on 18 June to start with Shine Rs.3, 047 spent at RAZ*HT MEDIA LIMITED

Second Payment
The representative emphasized that a payment of Education Verification plus Package Rs.4673.00/-
was a minimal amount ("just peanuts compared to your expected salary") and assured me it was the only payment required. Under significant pressure and urgency to act quickly (e. g., "the payment link will expire, delaying the process"), I reluctantly paid the amount ₹4673.00

Third Payment
Later that after a brief discussion, he claimed another payment of Rs. 9556.00/-
Job Profile Verification Plus Package & Featured Profile : 90 days Rs. 9556.00/-

was required to activate services."I objected, citing the earlier assurance of a single payment. Rohit insisted this was the"final payment"and used manipulative tactics, such as:
• Reiterating the minimal amount compared to my future earnings.
• Stating Shine.com’ reputation as a Hindustan Times venture.
• Claiming that questioning the process was unnecessary since “thousands of candidates have benefited.”
I reluctantly paid the amount Rs. 9556.00/-
Fourth Payment
After this, I was informed about an additional payment of International Resume for Experienced Professionals & Professional Summary for ₹16794
Rohit again assured me it was the last payment and repeated the same persuasive tactics. Believing I had no other choice and fearing I would lose the money already paid,

Fifth Payment for
Interviewing and Hiring Test & Career Growth for Professional Success ₹24778.00

I denied to do payment and ask for 1 hour time to think" Rohit again assured me it was the last payment and repeated
the same persuasive tactics. Believing I had no other choice and fearing I would lose the money already paid, I reluctantly
made the Fourth payment of ₹24778.00 Rohit assured me it was last payment. I keep asking for r u sure this final as
u already ask for 4 payments I did. He say assured.

And After completing this, I asked fro Refund as he asked for one more payment I stop and ask for my refunds as I feel this is just scam of repeatedly asking money.

Finally I Quit and I deny to give final payment according to Rohit. He abusing me. To do so

Sixth Payment for
Job and Interview Guidance Training
Master In Leadership Training and Certification
Linkedin Profile Summary - Express Total Cost - Rs. 33862.82/-

And to complete this payment he send me final official mail that THIS LAST PAYMENT.
Final Request for Job and Interview Guidance Training & Master In Leadership Training and Certification & Linkedin Profile Summary - Express

• "You’re behaving like a child."
• "₹. 33862.82/-is nothing compared to a salary abroad." *I did not do payment*
• "The payments are legal, and the government can’t take action as we operate ethically."
When I threatened legal action, Rohit dismissed it, saying, "Do whatever you want. Payments are OTP-based and ethical."

Fraudulent Practices
1. Misleading promises: Repeated assurances of "final payments" were false.
2. High-pressure tactics: Creating urgency to manipulate decisions.
3. Lack of transparency: Hidden charges introduced step-by-step.
4. Exploitation of trust: Misuse of Hindustan Times branding to appear credible.
5. No refund policy: Denying refunds despite clear evidence of misrepresentation.
Financial Loss
I have suffered a financial loss of ₹58, 848 (₹3047 + ₹4673 + ₹9556 + ₹16794 +24778 (EMI 6 months), along with 1211.26 credit card charges.
Total – 60059.26

Request for Resolution
I kindly request immediate action against Shine.com and:

1. A full refund of ₹ 58, 848 plus charges incurred.
2. Investigation into Shine.com fraudulent practices.
3. Awareness campaigns to protect other candidates from falling prey to such schemes.
Shine.com has caused immense stress and financial loss by exploiting my aspirations for career growth. I trust that the relevant authorities will take strict action to prevent such unethical practices from continuing.

Thank you for your attention to this matter. I am available to provide further details or evidence if required

I have also attached the invoices I received from the shine.com and the screenshot of the payments from my credit card