[Resolved] Shine.com — request for refund and complaint regarding shine services

[email protected]

from Kolkata, West Bengal

Feb 24, 2026

Website: learning.shine.com

I am writing to raise a formal complaint and to request an immediate refund for the services I purchased today.

I paid approximately â‚¹80, 000 only a few hours ago for Shine services. However, shortly after the payment, I was informed that I would need to pay an additional â‚¹39, 000 to receive job links and continue with the process. After already paying a significant amount, I am being asked to make further payments for services I neither agreed to nor wish to continue.

I also received a call from a relationship manager who informed me that additional payments are required for services such as employment verification, education verification, and ATS resume building in order to proceed with my profile. This was never clearly communicated to me before the payment was made.

I am concerned about the lack of transparency. These mandatory add-on charges were not mentioned or displayed on the Shine portal prior to purchasing the service. Why were these critical details hidden from customers? This feels misleading and unfair.

Since the purchase was made only a few hours ago and I do not wish to proceed with any services, I request a full refund of the amount paid. Please treat this matter as urgent and confirm the refund process at the earliest.

If required, I can provide payment details and transaction proof.

I look forward to your prompt response and resolution.

Order ID: CP669589
Order ID: CP669586
Order ID: CP669585
Order ID: CP669580
Order ID: CP669579
Order ID: CP669439

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Apr 7, 2026

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Feb 25, 2026

Updated by [email protected] Hi, is there any update on this complain please

Feb 27, 2026

Updated by [email protected] Despite my clear refusal, I continue to receive repeated calls and emails pressuring me to activate services from Shine.com. This persistent communication and threat of automatic activation are causing harassment and are unacceptable.

Please note:

I do not consent to the activation of any services.

Any activation without my written approval will be treated as unauthorized.

I request immediate cancellation and full refund of the amount paid.

I require all future communication to be conducted strictly via email.

Feb 28, 2026

Updated by [email protected] I am writing to formally notify you that I continue to receive repeated calls and emails from Shine.com team insisting on activating services that I have clearly declined.

Please note that I do not consent to any service activation. I requested cancellation and a full refund within one hour of payment and have not used any services.

Despite this, the persistent calls and pressure to activate services are causing significant distress and will be considered harassment if they continue.

I hereby state the following:

• I do not authorize activation of any services.
• I request immediate cessation of all phone calls.
• All communication must be strictly via email.
• I request cancellation and full refund of the amount paid.

Any activation of services without my explicit written consent will be treated as unauthorized and will be included in my ongoing complaints with consumer authorities and banking channels.

I remain willing to resolve this matter amicably through a prompt refund.

Feb 28, 2026

Verified Support

Mar 04, 2026

Shine.com Customer Care's response Dear Sir,

We are writing to provide an update regarding the concern you raised. Please be assured that our team is already actively working on a resolution. They are monitoring your previous emails closely and will continue to provide you with rigorous updates as progress is made.

We appreciate your patience while we finalize this matter.

Regards,
Team Shine