[Resolved] Shine.com — Not responding when asked for refund

Mou Pow

from Kolkata, West Bengal

Address:	New Delhi, Delhi, 700040
Website:	Www.shine.com

Dear Customer Care,
I have been getting calls from shine.com regarding a job in grand Hyatt dubai.., they have taken total 12k from me for registration & documents verification so far now they are asking for 43k more for visa processing I was about to pay as I trusted them but then my brother found out calling the hotel itself that's there is no recruiting system in their hotel through shine.com.
Later when I asked them I can't pay the money as I don't have so kindly cancel my profile & also earlier they have promised me to refund my money if nothing happens., since I have asked for refund they are not receiving my call anymore. I know they have looted my money and made me fool but please help me to get my hard earned money back.
+[protected] this is the number from where they used to call me
I have paid 12k on this no as well on one more number which is [protected] through Paytm

Here I have attached you the mail which I got from the hotel but where there is no logo neither ph number or any details in the email page & also we called the hotel directly where they told they don't do any recruitment through shine.com and the person called James franklin also not employed there who mailed me.
Please shine.com had fooled many people for money as I went through their complains & it's from everybody
My request to you please do something to stop this fraud business.
And please do something to refund my money or else I will have to put FIR against shine.com

Thanks& Regards
Mou Saha
[protected]

+1 photos

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May 22, 2017

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Apr 13, 2017

Updated by Mou Pow I want my money back

Verified Support

Apr 18, 2017

Shine.com Customer Care's response Dear Sir,

The details which you had shared with us do not belong to shine.com.These days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. We will like to clarify that Shine.com is not linked with any such recruiter or consultants.

Please note that Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.

Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers.

Also please note that time to time, we advertise this on our own newspaper Hindustan Times.

Regards,

Team Shine

May 03, 2017

Updated by Mou Pow Hello listen today I got call from A guy he itself told me he is calling from customer care to refund me my money his name is Atul kumar he called me from +[protected] which belongs to Uttar Pradesh and told me he will refund me my money today itself (3.05.2017)First I was happy to hear that, that finally I will get my money back from this fraud people so I gave him my account details after receiving my account details he said if he does account transfer there will be some service charges I said no problem you can deduct that from my 12k he said no that you need to deposit to the bank first then only we can transfer but if you go to SBI ATM there will be no charges and we will do card to card transfer. So I trusted him again & went to Sbi ATM & instead of transferring me my money he misguided me and made me to transfer him 12 k on his card no which he was guiding me over the phone.. so he took another 12 k from me and then telling me we are ready to refund you your entire money but you need to pay 6k then only we will refund. Now you tell me which company ask money from you to refund your own money.. Now they took total 24 k from me & you don't send us the system generated response again n again if you were GENUINE and you know people are doing fraud through your company by now you would have been taken serious action and banned that fraudulent services.. But you haven't done anything like that cause I think the entire shine.com company is fraud including you that's why you are not solving any issues not even calling us just replying us with a same system generated msg.
Shame on u people.. I have attached the pics where you can see I have transferred him another12 k which he made me to do it by mis guiding me & the conversation screen shot where he is demanding another 6 k from me.. You bull #### pleople no shame at all..
My request are you really a customer care of your looting out money..