Shine.com — Shine.com Suspected Fraudulent Sales Practices, Hidden Charges and Refund Dispute

I am raising this complaint regarding my experience with Shine.com paid career services.

I was contacted by a Shine representative regarding paid career assistance. During the sales discussions, I was told that Shine would provide career assistance, including profile/ATS resume support, a dedicated person to work on my profile and assistance related to interview opportunities. Based on these representations, I agreed to purchase the services and made payments.

My main concern is that the complete financial requirement and all mandatory services/charges were not clearly disclosed to me before I made the payments. Instead, after making payments, I was informed that additional services/payment were required before the process could proceed further.

I have already paid approximately ₹[TOTAL AMOUNT PAID] for the services. After making the payments, I was again asked to make an additional payment of approximately ₹13, 000 for the remaining service. I questioned why this additional mandatory payment had not been clearly disclosed before my earlier payments.

I explained that I did not have the money to make another payment and requested that either the services corresponding to the amount already paid be provided or that my payments be refunded. I was told that there was no refund policy and that I had agreed to the terms and conditions.

I subsequently raised a formal complaint with Shine's customer support/compliance team and also filed a grievance with the National Consumer Helpline (NCH). My NCH docket number is available as supporting evidence and can be provided privately if required.

During my communication with the Shine representative, I was also told, in substance, that once the service was started, nobody would be able to do anything regarding my payment or complaint. I found this statement extremely concerning.

Despite my dispute regarding the additional payment and my request to resolve the matter, Shine subsequently activated/started services without my specific consent to proceed with the disputed additional payment.

I have retained invoices, payment records, emails, communications and other supporting evidence. I also found multiple publicly available customer reviews describing similar concerns regarding additional payments, lack of pricing transparency and refund disputes. I am not claiming that those reviews are independently verified, but their similarity to my experience is concerning.

I am requesting that Shine.com clarify:

What was the complete price of the service/package before I made my first payment?
Why were additional mandatory payments requested after previous payments had already been made?
Where and when was the complete pricing disclosed to me before payment?
What specific services were included in each amount already paid?
Why was the service activated after I had disputed the additional payment?
What is the basis for refusing my refund request?

I request appropriate redressal and a review of the company's sales and service practices in this matter.