| Address: 11th Floor, Park Centra, Sector-30 Gurgaon Gurgaon District Haryana India 122001 |
Dear Sir/Madam,
I am a Chartered Accountant who recently qualified in the September 2025 attempt, with results declared on 3rd November 2025. Following my qualification, I began searching for job opportunities both online and offline.
On 19th November 2025, I received a call from Shine.com regarding potential job opportunities. Since I was occupied at that moment, I requested the caller to connect with me the next day. On the following day, your executive contacted me and enquired about my qualification, experience, and other details. After the discussion, I was asked to pay ₹3, 657 as registration charges, with the assurance that no further payment would be required and Shine.com would help me find suitable job opportunities. Based on this assurance, I made the payment through the link sent from your official Shine.com email address.
After this payment, the executive transferred the call to his senior, stating that the senior would assist me with job preparation. Once connected, the senior again asked for my academic and experience details, which I provided. Subsequently, he began asking for multiple payments and influenced me to make six payments, of which I regrettably made five.
After each payment, he repeatedly assured me that it was the last payment. However, immediately after each transaction, he raised new invoices and insisted on further payments. Whenever I questioned the total amount to be paid, he continued to assure me that it was the final payment and no further charges would be taken. Under repeated influence and pressure, and with the hope of securing a good job, I made the payments. Eventually, I realized that I was being misled and scammed.
I refused to make the 6th payment and requested a refund of the entire amount paid. Your representatives then informed me that Shine.com does not have any refund policy, which was never disclosed to me earlier. When I asked to meet in person at your office, I was told that Shine.com does not have a physical office and that communication could only be done over phone calls.
When it became clear that I was a victim of fraud, I immediately filed complaints with my bank as well as the cyber helpline. Following this, amounts of ₹3, 657 and ₹18, 944.84 were successfully reversed to my bank and credit card account. However, Shine.com has still not refunded the remaining amount of ₹26, 175.16 (₹5, 210.38 + ₹8, 405.65 + ₹12, 559.13).
Moreover, your executive, Ms. Apoorva, continues to call me and pressurize me to avail services and make further payments, despite my written communication clearly stating that I do not wish to take any services from your organization. This behavior amounts to mental harassment, cyber fraud, and financial misconduct.
I hereby provide Shine.com two days to process the refund of the remaining amount of ₹26, 175.16, failing which I will be compelled to initiate legal proceedings, including filing a police complaint, cyber-crime escalation, and legal action for fraud, coercion, and harassment.
At a crucial time when I should be preparing for my career and interviews, I am unable to focus due to the financial and emotional distress caused by this experience. I request you to kindly stop such harassment immediately and process my refund at the earliest.
I am attaching unrefunded payments for your convenience for refunding the amount.
Regards,
Nishant Agrawal
Contact: [protected]
Email: [protected]@gmail.com
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