[Resolved]  Shine.com — Urgent - Refund required - Family issue

Hi Team,
Yesterday night this happened (8th Dec 21)
In hurry what your team made/pushed me to made payment with discussion with my wife.
I mentioned I dont have money but, your team is not leaving me at all and sitting on head.
I pulled money which was kept for different purpose and paid.
After which the call over... I explained to my wife this happens.
And it become a big issue at home, this fight may go until any extreme at home.
Kindly refund the money.. I will take your service after taking concern and build some money from my hand.

I interacted with Prasanth (SME) and Jatin Rana(who asked to pay money for different purpose)

The thing is you should let customer know how is full package. But without having idea they kept on sending invoice to pay.. at the end I realized i paid more than 1.4 lakhs which created issue until divorce at home.

Please refund today and I will come back to shine sooner.
Thanks
Raj
[protected]
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Jan 11, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Dec 10, 2021
Updated by Rajkumar.apc
This is very urgent, please cancel this without fail today.
Dec 10, 2021
Updated by Rajkumar.apc
why there is no answer. If you are straight forward can you respond without hesitation.
Verified Support
Dec 11, 2021
Shine.com Customer Care's response
Dear Sir,

With reference to your discussion with our concerned member, we hereby acknowledge receipt of the email you have submitted.

We are looking into your issue raised on your services. We will respond to you shortly and we request you to bear with us in the interim.

Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
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