Shiprocket — 5 months, RTO not delivered not even refund given

Address:	gurgaon
Website:	www.shiprocket.on

I dispatched a courier on 17 Aug 2020 for 1049/- from delhi to gurgaon. They took Rs.96 as courier charges. They took 3.5 weeks to get my courier delivered, from delhi to gurgaon. Due to super late delivery customer rejected the courier, and ordered item from else where. After that RTO was scheduled to intiate. Its been more than 5 months, i Haven't got any refund, nor got my RTO delivered. i have called more than 30 times in 5.5 months, shiprocket has failed to provide me any solution. They have mentally tortured and harassed me for 5.5 months.
for same problem they have created more than 8 ticket no., and still no solution. for every ticket created, they treat my issue as a fresh case, fact is my case isn't new its 5.5 months old.
I got end no. of email from shiprocket, that they will either call me, and provide me solution in 48 hours, but its been 5.5 months, no one ever called me, nor provided any meaningful email. I dropped them email for same matter twice, still got no solution. They have mentally tortured me to an extent, that every-time i call them, i have headache for whole day.
Till date i have learned, they way there customer speak, what all the have been trained to say, that is NOTHING.
i m into tears, how can a company harass and mentally torture to a customer to this extent.
I did a crime by ever opting shiprocket, and sending my courier through that.
Please someone help me!