Shiprocket — Abnormal delivery time

I had ordered from herbalmaza the item ling long on 4.8.2020.
Today is 15th august more than 11 days item not received.
Shiprocket courier messaged the item will be delivered by 16th ie 14 days after ordering.
Herbalmaza should change the courier services.
Normally online ordering takes 3 to 4 days for delivery.
I have already purchased other items and do not require this item
Hence i had sent message several times to cancel the order.
Instruct shiprocket not to deliver this item since it is cancelled.
Money will not be paid.
Bhaskar raj
Bangalore