Shiprocket — No response to complaint raised for delayed parcels

Address:

Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

I have shipped some parcel thorough this company, my parcel is delayed by 1 week, i have dropped several emails and also dropped call back request for. Senior to answe when wull i receive the parcel, but no one answering.
Calls are handeled by junior staff who only escalte your calls and no resolutions is provided.

Two people in the company from senior team have committed have taken things for granted and purposely avoid calls rather avoiding and fulfilling there assigned duty.

There is no authority in the company to whom complain can be raised, i have tried through call, emails, social media but my ticket is still open or in process.

They are not abiding by there terms and policies of agreement