Shiprocket — Payment successful but not recharge in shiprocket wallet

Website:

shiprocket.in

On 25th Feb 2021 at 12:31 AM, I was recharging my shiprocket account with rs. 1000. I completed the transaction successfully, money had been deducted from my bank which is SBI bank and I use amazonpay UPI to pay, but on ship rocket I did not received rs. 1000.
My UPI transaction ID : APLAPAIbhhFMySaKFGEjzyiqUwqMczJQ7Ht
Bank Reference ID :[protected]
They said they are working on it, but its been 3 days but the money is not received.
I am attaching screen shot on bank statement & shiprocket billing.