Shiprocket — regarding missing of 3 boxes out of 4 box under awb no[protected].

Address:

Shiprocket Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030

I am a student of symbiosis institute of telecom management pune and on completion of my mba course. I had to leave the college campus instantly due to emergence of covid 19. All my luggages (4 boxes of total 47 kg) were booked via shiprocket cum delhivery courier and picked the luggages on 11th august 2020. They had lifted 4 boxes from the college authority and we are having the picture of 4 boxes lifted by the courier along with manifest and shipping label. I was informed that all the 4 boxes of (15+13+12+7) kg were transported through delhivery courier under awb no[protected]. Consignment was for transporting the goods to kolkata. Delhivery courier had intimated the status of transportation of the boxes and delhivery of kolkata was scheduled on 23rd august 2020 but the boxes were transported to kolkata on 17th august 2020 in naiti hub of delhivery courier. After that boxes were dislocated to maniktala hub and there after to tangra hub and finally reached at taratala hub and this information was percolated to us by delhivery courier. The courier day after day differed the delivery dates continously from 17 days from 23 rd august to 9th september 2020. I was informed that our consignment will make rto (Return to origin) without any intimation to us though the consignment was registered with our mobile no. Thereafter we were very worried about the missing of boxes and enquired about the consignment to our garia delhivery courier office and on getting the mobile no of mr bappa karmakar, manager of delhivery courier and requested him not to make rto and delivered the boxes to us. Ultimately on 9th of september 2020 delhivery courier delivered us the smallest box of 7 kg without the big 3 boxes of 40 kg. Goods not received by us make a loss of rs 25000 approximately. Please settle the matter judiciously so that we are compensated for the misdeeds of the courier service.

Below is the email of delhivery and shiprocket:-

Regarding my awb no[protected] is undelivered
Inbox
X

Debrup sarkar
Attachments
Sep 7, 2020, 3:41 pm (3 days ago)
To support, bappa. Karmakar, gyan

Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

From: debrup sarkar
Date: wed, 9 sep, 2020, 11:51 pm
Subject: re: regarding my awb no[protected] is undelivered
To:
Cc:

Only one box is delivered today and rest 3 boxes are not delivered and smallest box has been delivered and rest 3 box of same size and weight of 40 kg (13+15+12) kg not delivered and all the boxes of same awb no.

On tue, 8 sep, 2020, 5:38 pm shiprocket support, wrote:
Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1253182 and our team is working on the same.

We request you to kindly allow us time till september 11 2020 at 02:41 pm ist to resolve the ticket, once we get any update the same will be shared with you at the earliest.

Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in

On mon, 7 sep at 3:41 pm, debrup wrote:
Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

8159468:1219417

Debrup sarkar
8:27 pm (1 hour ago)
To delhivery

I haven't received it yet. Regarding missing of my 3 box out of 4 box. At present i have only 1 box of 7 kg and rest 40 kg of 3 box is missing.

Shiprocket support via freshdesk.com
Tue, sep 8, 5:38 pm (2 days ago)
To me

Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1253182 and our team is working on the same.

We request you to kindly allow us time till september 11 2020 at 02:41 pm ist to resolve the ticket, once we get any update the same will be shared with you at the earliest.

Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in

On mon, 7 sep at 3:41 pm, debrup wrote:
Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

Debrup sarkar
Wed, sep 9, 11:51 pm (22 hours ago)
To bappa. Karmakar, support

Only one box is delivered today and rest 3 boxes are not delivered and smallest box has been delivered and rest 3 box of same size and weight of 40 kg (13+15+12) kg not delivered and all the boxes of same awb no.

On tue, 8 sep, 2020, 5:38 pm shiprocket support, wrote:
Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1253182 and our team is working on the same.

We request you to kindly allow us time till september 11 2020 at 02:41 pm ist to resolve the ticket, once we get any update the same will be shared with you at the earliest.

Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in

On mon, 7 sep at 3:41 pm, debrup wrote:
Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

Debrup sarkar
12:03 am (22 hours ago)
To delhivery, gyan

On wed, 9 sep, 2020, 11:54 pm debrup sarkar, wrote:

— forwarded message —
From: debrup sarkar
Date: wed, 9 sep, 2020, 11:51 pm
Subject: re: regarding my awb no[protected] is undelivered
To:
Cc:

Only one box is delivered today and rest 3 boxes are not delivered and smallest box has been delivered and rest 3 box of same size and weight of 40 kg (13+15+12) kg not delivered and all the boxes of same awb no.

On tue, 8 sep, 2020, 5:38 pm shiprocket support, wrote:
Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1253182 and our team is working on the same.

We request you to kindly allow us time till september 11 2020 at 02:41 pm ist to resolve the ticket, once we get any update the same will be shared with you at the earliest.

Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in

On mon, 7 sep at 3:41 pm, debrup wrote:
Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

Karmakar, bappa
12:48 am (21 hours ago)
To prosenjitmondal, security, amit, kolkata_taratala_l, me, gyan

Hi security team,

This shipment shipper and consignee are the same person but service providers booked this shipment 4 boxes against 1 awb nos, for that reason it might have reached different different locations.

Today we have received one box at taratala_l sc and delivered to the consignee.

Please look into it and trace the rest boxes in our other locations.

On wed, sep 9, 2020 at 11:52 pm debrup sarkar wrote:
Only one box is delivered today and rest 3 boxes are not delivered and smallest box has been delivered and rest 3 box of same size and weight of 40 kg (13+15+12) kg not delivered and all the boxes of same awb no.

On tue, 8 sep, 2020, 5:38 pm shiprocket support, wrote:
Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1253182 and our team is working on the same.

We request you to kindly allow us time till september 11 2020 at 02:41 pm ist to resolve the ticket, once we get any update the same will be shared with you at the earliest.

Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in

On mon, 7 sep at 3:41 pm, debrup wrote:
Dear sir,

As per the conversation with manager of delivery courier kolkata i have been informed that only one box of the consignment is traced out and other 3 boxes are not traceable at this moment. Same awb no is pasted on all 4 boxes from pune. The schedule delivery was 23rd august but the same was delayed day after day and finally it was marked rto. However we have requested the courier as well as shiprocket not to return the products or boxes. Please look into the matter immediately and deliver the same at the earliest otherwise legal dispute will come out.

Thanks and regards,
Debrup sarkar.

1253182:960774

—
Thanks & regards
Bappa karmakar
Ltl operations (B2b)
Mob: [protected]

Debrup sarkar
8:27 pm (2 hours ago)
To delhivery

I haven't received it yet. Regarding missing of my 3 box out of 4 box. At present i have only 1 box of 7 kg and rest 40 kg of 3 box is missing.

Debrup sarkar
Wed, sep 9, 3:51 pm (1 day ago)
To shiprocket

Only delivered one box rest 3 box are missing of weight total 40 kg (15+13+12).

Shiprocket support via freshdesk.com
1:19 pm (9 hours ago)
To me

Dear debrup,

Thanks for writing to us!

We would like to inform you that we have received the ticket id 1265871.

With reference to your query, please be informed that the courier partners always take liability for outer packaging, not for inner content.
Hence, whenever the courier delivers the shipment please check the outer packaging. If the outer packet is damaged/tampered/torn/empty do not accept the same and if accepting, please mention the same on pod, then the only courier is liable for the claim.

Kindly share the pictures of the outer packaging of the shipment with the label on it and coordinate with your customer is he/she has updated any negative remarks on the pod while accepting the shipment.
Please feel free to get back to us in case of any query.

Ps: for priority support, please raise a ticket from your panel under help raise new query or you can also get in touch with our chat team.

Regards,

Team shiprocket

www.shiprocket.in
1265871:960774

Debrup sarkar
2:49 pm (7 hours ago)
To shiprocket

Okay no issue i will complain against your company regarding missing of my 3 box out of 4 box. At present i have only 1 box of 7 kg and rest 40 kg of 3 box is missing. I will complain to consumer forum that you took order of 4 boxes and delivered only box and telling that courier is not responsible.

Your daily shipment summary for 4th september, 2020
Inbox
X

Shiprocket
Fri, sep 4, 8:20 pm (6 days ago)
To me

Shiprocket logo
Dear debrup sarkar,

Here's your daily shipment summary for 4th september, 2020

Shipped: 0

In transit: 0

Delivered: 0

Rto initiated: 1

Rto delivered: 0

Also, please find the detailed report of all awbs in the attachment below.

Download sheet

Training

Have questions? For questions, you can reach out to your key account manager, or call our team at [protected]. Check out our knowledgebase for frequently asked questions. Happy shipping!
Team shiprocket
Copyright © 2020shiprocket. All rights reserved.

Shiprocket is a product of bigfoot retail solutions pvt. Ltd. Plot no. B, khasra - 360, sultanpur, mg road, new delhi - 110030, india. You are receiving this email because you registered on shiprocket with this email address

Debrup sarkar
Fri, sep 4, 9:37 pm (6 days ago)
To shiprocket

Please deliver my product as soon as possible.

On fri, 4 sep, 2020, 8:20 pm shiprocket, wrote:
Shiprocket logo
Dear debrup sarkar,

Here's your daily shipment summary for 4th september, 2020

Shipped: 0

In transit: 0

Delivered: 0

Rto initiated: 1

Rto delivered: 0

Also, please find the detailed report of all awbs in the attachment below.

Download sheet

Training

Have questions? For questions, you can reach out to your key account manager, or call our team at [protected]. Check out our knowledgebase for frequently asked questions. Happy shipping!
Team shiprocket
Copyright © 2020shiprocket. All rights reserved.

Shiprocket is a product of bigfoot retail solutions pvt. Ltd. Plot no. B, khasra - 360, sultanpur, mg road, new delhi - 110030, india. You are receiving this email because you registered on shiprocket with this email address.

Mail delivery subsystem
Fri, sep 4, 9:37 pm (6 days ago)
Address not found your message wasn't delivered to [protected]@net. Shiprocket.in because the domain net. Shiprocket.in couldn't be found. Check for typos or unnecessary

Debrup sarkar
Attachments
Fri, sep 4, 9:38 pm (6 days ago)
To support

Pls deliver my product as soon as possible.

The order no of shiprocket.in is [protected]

Thanks and regards
Debrup sarkar