Shiprocket — shipment missing

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Kind regards, rupeshon behalf of foot wagonph: +91 [protected]
Greetings,
Awb:[protected]awb:[protected]
I understand you people might be busy and shortage of staff due to lockdown but you guys lost my parcel. Don't know what to do next?=your support team is not responding properly. After waiting for 30 minutes on hold and suddenly phone gets disconnected.
It was my fault.. I choose ship rocket for low cost but i found you guys charge less as you provide a cheap service.
We are using amazon transport service (Ats) for our regular shipments. We send about 500-600 parcels daily, 30 days a month and they deliver it perfectly without delay.
Ship rocket salesman calls and make face promises but one we get into trap, no one is there to hear us.
When you don't have capability to deliver shipments, why you promise and charge us money in advance.
Seems like a fake company with fake support system.
Just tell me where my parcel is?, i will go and get it from anywhere.