Shiprocket — Wallet not recharged

Address:

Sonarpur west daspara

On 1st august 2020 i was recharging my shiprocket account with rs 200 via razorpay. I completed the transaction successfully, money had been deducted from my bank which is bandhan bank, and aslo got a mail from razorpay for shiprocket money recharge. There also seen that recharged successfully but on ship rocket i did not received rs. 200. Then i recharged again with rs 200 via billdesk that i received on ship rocket. I have asked them for help. They didn't help out from shiprocket support, they didn't slove my problem via and also they didn't receive my calls. They send me just a ticket number but didn't help me.
I am attaching screen shot on bank statement & shiprocket billing.