[Resolved]  ShopClues.com — Non delivery of product

Address:Chennai, Tamil Nadu

I have order for a product online through credit card on 2nd november 2013 and the expected date of delivery they said between 18-20 Nov 2013. Till now they have not delivered the product. I have made several complaints online with them. Each time i complain they are asking for 24-48 hours time for finding out. But of no use. Please help me in getting my product as soon as possible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have ordered a mixer, juicer and grinder on 25/09/14 from ShopClues.com. These are the details of the product ordered Philips HL1631 Juicer Mixer Grinder, price of the product was 2139 rupees only. On the website it is showing that the product is available after 39 percent discount the actual price of the product is 3495 rupees only. Here is the link

http://www.shopclues.com/?subcats=Y&status=A&pname=Y&product_code=Y&...

I have not received my product. From the last 14 days I am continuously following the product but unable to track it. The company has mailed me that they have consulted the courier company and the courier company has delivered the product on 07th October 2014. But I have not received any product on the given address. I have requested ShopClues to mail me the POD/receipt/invoice.

These are the Order details:
Order number: 21146771
Order Date: 25 Sep 2014

Amit Kumar
D-183, Phase -4,
New Colony, Aaya Nagar
New Delhi, Delhi 110047
India
Ph.No. [protected]

Please help me to sort out this matter. Looking for your kind attention and support!
15th October I purchased "Flow 4.1 Home Theater Speaker System
USB Memory Card Remote FM Digital Display" from Shopclues.com (Order
Number:[protected]. At the time of placing the order the expected
delivery date intimated to me was between 20-22 October. That didn''t
happen as the product was shipped only on 21st October.

This order is shipped via BD-Deal. The tracking number for this shipment
is [protected]. Since then I never been able to track my shipment. So I
understood it was a fake tracking number provided just to harass me.

I am still not able to track the package in Bluedart Internet Tracking
System after 7 days of shipping. Customer care is unreachable over phone
and non responding over email. some one named Amit contacted me over
mobile (from his mobile number) and told me he will update me about the
status on next business day. But forget about doing that he stopped
receiving my calls. i already wrote on their official facebook page. But
no action yet.
15th October I purchased "Flow 4.1 Home Theater Speaker System
USB Memory Card Remote FM Digital Display" from Shopclues.com (Order
Number:[protected]. At the time of placing the order the expected
delivery date intimated to me was between 20-22 October. That didn''t
happen as the product was shipped only on 21st October.

This order is shipped via BD-Deal. The tracking number for this shipment
is [protected]. Since then I never been able to track my shipment. So I
understood it was a fake tracking number provided just to harass me.

I am still not able to track the package in Bluedart Internet Tracking
System after 7 days of shipping. Customer care is unreachable over phone
and non responding over email. some one named Amit contacted me over
mobile (from his mobile number) and told me he will update me about the
status on next business day. But forget about doing that he stopped
receiving my calls. i already wrote on their official facebook page. But
no action yet.
i booked an order on shopclues.com on 11th oct, 2014. it was a prepaid order Rs 122 & order no. 22874373..
i have not yet received the order.
these people are not replying to my query.
please help
I ordered product through shopclue on 16/11/2014, with order no. 27024355, 27024357, 27024363. Payment was made through Net-banking. Shopclue commit to deliver product within 10 days of buying till date I have not received my product. When I call every time they say within 24-48hrs product will be delivered. No feedback call has been made by them. Now when I call customer care executive and Team leader talks rudely and says when be will come to know we will inform you don't call again and again
I have ordered a headphone from shopclues.com on Jan 13, 2015 with advance payment made by my credit card.
The order number is 33364449
The product was to be delivered within 5-7 business days.
However it is now almost two months that the product is neither delivered nor a refund processed.
I have been following it up with shopclues.com every few days with no effective action from their end.

Kindly help me receive a refund for the same.
Thank You
Aadil Mukhi
[protected]@gmail.com
your site shows this order no. 53990007 has been delivered. but i have not received this product.
first of all shopclue sold a counterfeit sony product which was not in working condition. i returned this product and ordered maharaja blender using my clue buck which was refunded. this product was not delivered to me but i received the msg as delivered and your site also showed against this product as delivered. pl expedite the matter and deliver me the product else refund me the amount.
amutha

Shopclues.com — refund not processed for Rs 3200/-

My refund for order number 34678901 with shopclues has been pending since 40 days pls help in geeting it back regqrds ashok C [protected]

Shopclues.com — Didn't receive our product

I have paid the amount to the Winter Green Oil(GAULTHERIA) quantity 500ml of (Rs-650) on[protected]. But I didn't receive the product till yet. Please deliver the product for us as soon as possible

Shopclues.com — have a fake product

I ordered a product from shopclues.com but the product is fake . I want to return my product and want my money bank COD order 48992497 Mi Power Bank Code: 73233344 Merch Ref: MI 10400mh My email id [protected]@outlook.com
I recieved a letter from shopclues, WITH SCRTCH & WIN CARD telling that you have i won
8.20 lakh ( swtft deziree car ) with a scratch card, i not intrested redmption my prize .so immedietly
you distributed my wiining prize maruti dezire car . no advance pay tax 36900 and reg. fee 8200
before we send as service tax, service tax should automatically detect from the prize money

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information