[Resolved]  ShopClues.com — Worst customer service

Address:

Bangalore, Karnataka

Started posting on complain board, there is no point of following now: http://www.complaintboard.in/complaints-reviews/shopclues-l193884.html I have ordered more than 100 products from shopclues & now you lost a loyal customer. Shopclues is providing simply pathetic service. I will keep posting all consumer complain sites. If required, will go to consumer court to resolve this issue. On Wed, Mar 5, 2014 at 1:01 PM, Shashank shankar <[protected]@gmail.com> wrote: Any update...????? On Tue, Mar 4, 2014 at 7:16 PM, Shashank shankar <[protected]@gmail.com> wrote: Can someone update me, what is going on ? Thanks, Shashank On Mon, Mar 3, 2014 at 11:12 AM, Shashank <[protected]@gmail.com> wrote: Shipment at billing address, I have returned back. What's next? Thanks, Shashank Sent from my iPhone On 02-Mar-2557 BE, at 10:16 am, Shashank shankar <[protected]@gmail.com> wrote: Does anyone in Shopclues care about support, now shipment status showing product reached to Bangalore ? I wasn't expecting such a pathetic service from Shopclues. Thanks, Shashank On Sat, Mar 1, 2014 at 7:06 AM, Shashank <[protected]@gmail.com> wrote: After all escalation, online tracking still showing shipment for Bangalore. In such a competitive e-business, it will be completely difficult to survive in front of your world class competitor (Amazon, Snapdeal, Flipkart...) It is more than 10 days of my order & losing my patience. If I don't get any reasonable solution in next few hours, I willnt have any choice except posting this whole email chain to blog, FB & other customer experience sites. Thanks, Shashank Sent from my iPhone On 28-Feb-2557 BE, at 8:42 am, Shashank <[protected]@gmail.com> wrote: FedEx online tracking still showing shipping to Bangalore, can someone look into this issue on urgent basis? Thanks, Shashank Sent from my iPhone On 27-Feb-2557 BE, at 2:49 pm, Shashank shankar <[protected]@gmail.com> wrote: Fedex tracking detail still showing delivery to Bangalore: https://www.fedex.com/fedextrack/?tracknumbers=[protected] Can you escalate this issue? Thanks, Shashank On Thu, Feb 27, 2014 at 2:42 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## Inbound, Feb 27 02:42 PM: Dear Shashank, Thanks for shopping with ShopClues.com. We appreciate the opportunity to assist you. Based on your concern, we have cross checked the current status of your order, we would like to inform you that your order is in transit to your shipping address and we are trying our best to make delivery as soon as possible. We will also keep you informed with the latest update of your order. For further clarification/information, please write back to us. We will be more than happy to answer any question you may have. Seeking your co-operation. Thanks & Regards, Puneet Customer Support S::S Shashank shankar, Feb 27 08:18 AM: Still waiting for your response, it shouldn't get shipped to billing address . Thanks, Shashank Sent from my iPhone > On 26-Feb-2557 BE, at 12:40 pm, Shashank shankar <[protected]@gmail.com> wrote: > > Please provide update, shipment still showing for Bangalore: > https://www.fedex.com/fedextrack/?tracknumbers=[protected] > > Thanks, > Shashank > >> On Mon, Feb 24, 2014 at 10:52 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: >> Anand, Feb 26 12:48 PM: Dear Shashank, Thanks for shopping with ShopClues.com. We appreciate the opportunity to assist you. Based on your concern, we have cross checked the current status of your order, we would like to inform you that your order is in transit to your shipping address and we are trying our best to make delivery as soon as possible. We will also keep you informed with the latest update of your order. For further clarification/information, please write back to us. We will be more than happy to answer any question you may have. Seeking your co-operation. Thanks & Regards, Aanand ShopClues Support S::S Shashank shankar, Feb 26 12:40 PM: Please provide update, shipment still showing for Bangalore: https://www.fedex.com/fedextrack/?tracknumbers=[protected] Thanks, Shashank Shipped-Anirudh, Feb 24 10:52 AM: Dear Shashank, Thank you for shopping at ShopClues.com. We sincerely apologize for the inconvenience caused to you and for the delay in delivery of your order. we have escalated your case to our courier partner for arranging delivery of your product on urgent basis and we are following up with our courier partner . As soon as we receive any update we will update you with the same. Till the time please cooperate with us. Thanks and Regards, Anirudh ShopClues Support Shashank shankar, Feb 23 10:07 AM: As per my order, shipment should go to Motihari (Bihar). As per online tracking, it is showing shipment delivery to Motihari. Please verify & change shipment detail asap. https://www.fedex.com/fedextrack/?tracknumbers=[protected] Cheers, ShopClues Support Team.