Shopiwo.com — Not getting order refund money

Website:

www.shopiwo.com

Dear sir,
I, biren patel have booked online a mobile phone lenovo vibe k4 note, color : white through shopiwo.com on 9th march 2016.
I have paid the offer amount rs.10999/ in advance by
Net-banking of axis bank on 9th march 2016.
That detail s folowing — — — — — — — — — — — — transaction date 09 mar ’16
Transaction description inb/[protected]/ebilling solutions pvt ltd/shop sh — — — — — — — — — and order information is
Order information — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — order details
Order id: #202648
Date added: 09/03/2016 payment method: credit / debit card / netbanking/mobikwik
Shipping method: free shipping
Payment address shipping address
Biren patel
1075, vadi faliya, at. Po. Endhal,
Ta. Gandevi,
Dist. Navsarinavsari 396430
Gujarat
India biren patel
1075, vadi faliya, at. Po. Endhal,
Ta. Gandevi,
Dist. Navsari
Navsari 396430
Gujarat
India
Product name model quantity price total
Lenovo vibe k4 note
– color: white vibe k4 note 1 ₹10, 999 ₹10, 999
Subtotal
₹10, 999
Free shipping ₹0
Total ₹10, 999
Order history
Date added order status comment
09/03/2016 payment complete
09/03/2016 payment complete
14/03/2016 refunded — — — — — — — — — — — but still not meet my refund………..
Email come from shopiwo.com when order place as following…. — — — — — — — — — — — — — — — — — — — — — — — — — — — –
https://www. shopiwo.com/index. Php?
Route=account/order/info&order_id=202648
Order details
Order id: 202648
Date added: 09/03/2016
Payment method: credit / debit card / netbanking
/ mobikwik
Shipping method: free shipping email:
[protected]@gmail.com
Telephone: [protected]
Ip address: 162.158.50.85
Order status: payment complete
Payment address shipping address
Biren patel
1075, vadi faliya, at. Po. Endhal,
Ta. Gandevi,
Dist. Navsari
Navsari 396430
Gujarat
India biren patel
1075, vadi faliya, at. Po. Endhal,
Ta. Gandevi,
Dist. Navsari
Navsari 396430
Gujarat
India
Product model quantity price total
Lenovo vibe k4 note
– color: white vibe k4 note 1 ₹10, 999 ₹10, 999
Subtotal:
₹10, 999
Free shipping: ₹0
Total: ₹10, 999
_
They have allotted me a order id 202648 on same day.
As per their offer the product delivered within 5 to 6 days
But they have not sent it,
On14 th march 2016
Message come from that company your order is cancelled your refund meet you 3 to 4days may be some time it take 10 days depend on your bank.
They show on their site that my refund made on 14th march 2016.
But still now i have not got any amount.
After that i send several messages on their site & their
Email :[protected]@shopiwo.com, [protected]@shoiwo.com, [protected]@shopiwo.com and
Tried to call on their contact no.[protected] but contact number is not in working order.
Please guide me to solve the problem.
Biren patel
Gujarat
Mobile no. [protected]