ShopYourWorld — Non delivery of book "india's biggest cover up"

Address:

Dhanbad, Jharkhand, 826001

I paid amount through credit card on 25th October, 2015 to amazon.com for the book "India's Biggest Cover Up" of author Anuj Dhar. My Order No. is #Do[protected].
On 1st October I contacted over phone to the customer care in the no.[protected] to track the order. The staff on duty couldn't answer. He killed my 18 minutes time. Again I contacted on 4th October. The staff on duty again failed to help me. Every time I am asked my cell no, email id, address etc.
Still now I have not received the order. Please inform me what to do. Otherwise it may be a big issue in future.
-- Ayon Sengupta ([protected])
Lindsey Club Road, Hirapur, Dhanbad, Jharkhand-826001
email: [protected]@gmail.com