| Address: 24th Main, H.S.R. Layout, Bangalore, Karnataka, India - 560102 |
I'm writing to raise a serious concern regarding fraudulent handling of a loan and course enrollment initiated via your platform in 2021, in collaboration with LiqLoans.
Summary of My Issue:
After the loan was taken for the Simplilearn course, I immediately informed your team that the assigned teacher was not satisfactory, and I requested a batch change.
Instead of helping, I was asked to watch pre-recorded videos, and by the time I followed up again, I was denied a batch transfer.
When I asked for a refund, you refused by citing company policy, and I ended up in a situation where neither I attended proper classes, nor my money was returned.
Later, you claimed that you refunded ₹18, 700 to LiqLoans. However, LiqLoans is denying receiving any such refund and is asking for a UTR number and refund date, which simplilearn are refusing to provide.
My loan account is still showing unpaid/active, which is now badly affecting my CIBIL score even though the loan is claimed to be refunded on invoice.
In your invoice, you've clearly mentioned that ₹18, 700 was refunded, but this refund has not been reflected in my loan account till now.
This creates serious doubts whether both companies — Simplilearn and LiqLoans — are involved in misleading or defrauding customers.
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