[Resolved]  Skoda India — Fuel injectors get worn out within 2.2 years!!!

Address:	Chennai, Tamil Nadu, 607801
Website:	WWW.Gurudev motors.com

Ref: 1. Skoda car no. Tn-31 br 2836
2. Chasis no. Tmbbuana2fg010212
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We have procured skoda car no. Tn-31 br 2836 on 02nd february 2015 at gurudev motors/trichy. The company had given a warranty period for 2years.

On 12th may 2017, friday when we were travelling towards chennai from neyveli township, my skoda car, after crossing vikravandi toll gate started jerking and pick up dropped considerably. The glow plug system (Diesel engine) indicator turned to orange. We stopped the vehicle and called mr. Karthick, service engineer, m/s gurudev motors pvt. Ltd./trichy and explained the situation. He gave instructions to take out the key and try 5 times on/off the vehicle in order to disable the indicator. I tried the same but the indicator was still glowing and again i approached the service adviser, he said to seek the help from road side service assistance.

I called road service assistance through customer care number. They said to pay the road service recovery amount nearly around rs.14, 000/- from that place to gurudev motors, guindy, chennai to shift the vehicle because warranty period of 2 years got over by 2nd feb 2017. I paid the amount through online and then vehicle reached gurudev motors pvt. Ltd. Guindy / chennai on 12th may 2017 night.

On 13th may 2017, from gurudev motos, guindy, chennai service engineer mr. Parthasarathy spoke to me over phone that the fuel injector of cylinder (3rd one) got worn out and it had to be replaced and arrangement to get 70% concession was done (Just because the car is only 2.25 years old) and you have to pay 30% of the cost of the duel injector which amounts to 7500 rs. I accepted and it has been replaced and they said to take out the vehicle from the service centre.

On 19th may 2017, i went and i took out the vehicle and travelled for 80 kms from chennai towards hometown, again the same problem started with indicator showing orange colour as well. Again i was asked to drive back to gurudev motors pvt. Ltd., guindy, chennai. I went and left the vehicle for service. I got to know that now the problem was showing in fuel injector inside cylinder 4. Then they took one week time and interchanged the fuel injectors without replacing anything new, according to technical teams advice and a trial drive for 80 kms and then they told me to take out the vehicle by assuring that hereafter no such problem will arise in future.

On 31st may 2017, i went to gurudev motors service centre to take my car after service, and on the way to neyveli township after 190 kms again the same indication with orange light started glowing and tried for 3 to 5 times and finally reached home. Distance between neyveli township and chennai is about 200 kms.

We tried reaching the service engineer and he said that even with this problem you can go for long distance drive just by switching on/off and road side assistance can be called once it doesn’t work. This shows the lethargic nature of the service engineer. The orange light is glowing because of wear on the other injector which means that also has to be replaced but why is that not done?
I had to travel by bus thrice to pick my vehicle (Total 800 kms by bus) but still the problem persists. It has been informed that wear is the major failure mode and they are informing that this is due to adulteration in fuel which cannot be filtered by the filter present in the injector. If that is the case tell us where to fuel?
This should have been informed before buying the vehicle else we could have gone for some other car. We are not staying in chennai or trichy. We should have been informed that skoda runs only with proper fuel which is provided only in cities. Service is very poor. Customer care didn’t extend help at all.
I have sent five mails to aurangabad-skoda and gurudev motors. No one even bothered to reply me back. I am planning to atleast intimate others through facebook, quora and whatsapp so that atleast no one else should get affected like this way. My father is mentally upset after paying 11 lakhs since we are from middle class only.
My mom when she spoke to area manager suhaas, spoke due to shear frustration that she is planning to go to consumer court even. But that guy coolly replied back saying “we too have a lawyer”.
I am also working in an mnc called eaton technologies. I am a design engineer in valve train in engine only. We are tier one suppliers for many oems like hyundai, mahindra, volvo, etc. It feels bad to change something within 2.5 years as these components are designed for atleast say 10 years by your suppliers. If you people are entering indian market, it is your responsibility to consider these adulteration issues as well or intimate customers in prior to fuel only in city bunks or other bunks suggested by skoda.
Resolution:
1. All the fuel injectors have to be replaced without any extra charge.
2. Service should be done such a way that i should not be facing such issue in the near future.
3. I have mailed 5 times and i need proper reply for these mails.