Smytten — Refund and compensation not received

I am raising a complaint regarding a damaged product I received from Smytten.
I received the product in damaged condition, so I returned it and requested a replacement. After returning the product, I contacted Smytten's customer support to ask about my replacement. I was then informed that they would not provide a replacement and would instead issue a refund.
However, the refund amount they offered was lower than the actual amount I had paid for the product. I discussed the issue with their customer support team for approximately one and a half hours. After repeatedly explaining the problem, they finally offered me a refund along with a ₹50 coupon as compensation.
Although I initially refused this offer, the support team told me that the product was out of stock and that they could not provide any other resolution. Therefore, I eventually agreed to receive the refund and the ₹50 coupon.
I was told that I would receive them within 1–2 days. However, it has now been around 4 days, and I have received neither the refund nor the ₹50 coupon.
I contacted Smytten again, and their team confirmed that they have already received my returned product at their warehouse. Despite this, I still have not received the promised refund or coupon.
I request Smytten to:
Process my pending refund immediately and ensure that the correct refund amount is credited.
Provide the ₹50 coupon that was promised to me by their customer support team.
Explain why the refund has been delayed even after the returned product was received at their warehouse.
I have already spent significant time contacting customer support and trying to resolve this issue. I expect Smytten to resolve the matter promptly rather than making me repeatedly contact customer support for the same issue.
Order ID: [5292203]
Product: [swiss beauty awaken eyeshadow palette]
Amount Paid: ₹[250]
Date of Order: [2nd aug, 2026]