[Resolved] Snapdeal.com — Claim to have delivered microsoft xbox though no delivery has been actually made | |||||
Ref: Order ID: [protected] Placed on 07 May, 2017 for Microsoft Xbox One Console with Kinect with 1 Extra Wireless Controller and 4 Games Downloadable Code (DLC) (Halo 5, Forza Motorsport 6, Fruit Ninja 2 & Kinect Rivals) cost Rs 35, 000 1. Status shows delivered on 11, May/ 2017. However, no parcel has been delivered. 2. I spoke to Snapdeal customer care executive on line around 10:30, as soon as I noticed the SMS on my phone claiming delivery. I am very unhappy that he was totally unperturbed and showed a lack o[censored]nderstanding of the situation. The only advice I got was that as the process of investigation will take more than six days it will be prudent for me to go and do a recce of the local post office (this is how I learnt that the parcel has been sent by India post: there is no mention of the mode of conveying the item on your site). The invoice shows that Rs 550 was paid for postage though the seller charge me 2500 for the same. For this money the item should have been send by professional couriers such as Bluedart, DHL, etc. 3. I have also registered several complaints to customer care and seller by email suggesting that the delivery manifest be obtained to establish the fact that I have not received the material. Even nine days later I have not received a call or a letter or any intimation or acknowledgement regarding the this matter. Snapdeal customer care just do not want to respond. 4. I have spoken to at least 5 execs at the customer care call center and have only received assurances. Every one of them have agreed that I have been wronged and promise to raise the level of the complaint but the matter remains the same even after 9 days. 5. Seller does not respond despite 3 mails to writing them via snapdeal portal I sincerely request you to help in resolving the matter as a lot of money is at stake. your sincerely Madangopal Krishnan Was this information helpful? | |||||
Jun 4, 2017 Complaint marked as Resolved Snapdeal executives contacted me after the package was returned to the dealer by the courier company (India Post) and refunded the entire money (total paid for product and postage). They did not have any explanations for the entire episode except offering apologies. The execs at the customer care call center were polite and did their work except that they were not empowered to do anything other than notify the backend chaps who are the actual guys handling these matters. The backend chaps obviously goofed up and were trying to cover up episode. What must have helped me resolve this matter is the complaint at your site and subsequent letter send from here to their office. They took this seriously and it went several levels up the ladder of responsibility. I am grateful to your forum for helping me resolve this matter. I have explained everything to someone who called me later (he said that he is at a position dealing only with matters that are most serious) and suggested regular updates and communication to the customer, empowering the call center execs to a greater extent and tracking of complaint resolution. Its for them to find what's wrong and also an innovative fix. Snapdeal.com customer support has been notified about the posted complaint. Verified Support May 22, 2017 Snapdeal.com Customer Care's response Dear madangopal_k, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal Verified Support Jun 05, 2017 Snapdeal.com Customer Care's response Dear madangopal_k, Thanks for sharing the acknowledgment. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
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