Snapdeal.com — not delivering quality product | |||
This site is not delivering quality product as well as misguiding customers by delivering low MRP products i.e on site they show high MRP on site but when we order the product we receive is of low mrp. please assist. when i lodge a complaint i got the following reply: From: [protected]@snapdeal.com <[protected]@snapdeal.com> Date: Wed, May 6, 2015 at 7:52 PM Subject: Sunflame Sunflame Classic 4 Burner 4 Burner To: "gorika.[protected]@gmail.com" <gorika.[protected]@gmail.com> Dear Gorika, Greetings from Snapdeal! We sincerely apologize for the inconvenience you have experienced. We regret to inform you that, we would not be able to entertain your complaint as it has crossed the 7 day TAT. We would like to inform you that in case you face any problem with the purchased product, you have to inform us within 7 days from the date of delivery of your order. For detailed information, kindly refer to below mentioned FAQ’s link given on our website. http://www.snapdeal.com/info/TrustPay In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com Was this information helpful? | |||
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 14 Comments | |||
Comments
Thanks for your reply. just for your info that, have already approached [protected]@snapdeal.com but did not get any support that's why I am on this plateform. hoping to resolve my issue asap.
still I did not get any response, Please update me the status.
Dear Gorika,
Kindly share your Order ID with us at [protected]@snapdeal.com so that we can assist you to the fullest.
Regards,
Snapdeal Online Team
Kindly share your Order ID with us at [protected]@snapdeal.com so that we can assist you to the fullest.
Regards,
Snapdeal Online Team
my Order id is:Order ID: [protected].
I have sent email on this id.please find below.
From: Gorika Sapra <gorika.[protected]@gmail.com>
Date: Tue, May 19, 2015 at 4:05 PM
Subject: Fwd: Sunflame Sunflame Classic 4 Burner 4 Burner
To: [protected]@snapdeal.com
Please find my order id as asked in consumer forum: Order ID: [protected]
Gorika
I have sent email on this id.please find below.
From: Gorika Sapra <gorika.[protected]@gmail.com>
Date: Tue, May 19, 2015 at 4:05 PM
Subject: Fwd: Sunflame Sunflame Classic 4 Burner 4 Burner
To: [protected]@snapdeal.com
Please find my order id as asked in consumer forum: Order ID: [protected]
Gorika
No its still not resolved, , , , u guys even did not compensate for the fault. I got a call that said u will escalate my issue and provide compensation for the same but after that no response.
What is the purpose of complaints here even no one is bothering to resolve it?????
Dear Gorika,
Sorry for the inconvenience. This is to inform you that your concern has been again escalated our team, please give us sometime. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been again escalated our team, please give us sometime. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Hi Gorika,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
money not refund back
hi i ordered asus rt12 n300 mbps wireless router ...i cancelled because product is not good...my payment is on sd cash..but i still not refund back after 25 days of cancellation ..my cancellation no. [protected] ..Not receiving order
I have purchased a Micromax mobile on 23.02.2015. Bt, i have not received the product till now also the estimated delivery was on or before 04.03.2015. Order no was [protected]product not dispatch on commitment date
i have order nokia lumia 520 on 12th aug 2013 snapdeal give me confermation to dispatch the product on 15th aug but when i cal the customer care they give me responce that may be product not available on their stock. Why should i suffer ?Replacement
I am Amrish Kumar ...i placeing a order for replacement till 25/5/2016 but no response for your side...and my order id is Order ID: [protected] xolo era 4g...plz replace this mobile otherwise cancel the my order.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team