| Address: Residency, Dudhwala |
I placed an order through Snapmint on the boAt website, Order ID 10177179 / Snapmint Order ID 85396788, for ₹3, 199. The order was cancelled successfully shortly after placing it and the product was never delivered to me.
Despite the successful cancellation, the ₹1, 066.01 UPI AutoPay mandate linked to this transaction is still showing as ACTIVE on Paytm and NPCI UPI HELP, with payment shown as capable of being deducted anytime.
Snapmint has also confirmed in writing that the auto-pay mandate linked to my account has been successfully removed. However, it continues to appear active on the UPI/payment side.
I request immediate resolution of this issue and confirmation that no ₹1, 066.01 EMI/AutoPay debit will be initiated against this cancelled order.
I have attached screenshots showing the cancelled order, active UPI AutoPay mandate, NPCI UPI status and Snapmint's written confirmation. Was this information helpful? |
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