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Snapmint — Cibil score

I have paid all the EMI and all before their due dates the app also mentioned these details. But my cibil report mentions a late payment and not paid all the amount which is effecting the credit score.
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Dear Customer,

We are really sorry for the delay in replying.

We want you to know that your loan has been closed on our behalf, please raise a dispute on CIBIL related to this issue.

For further assistance feel free to contact our customer support number[protected] from 10 AM to 7 PM, we will be happy to assist you.

Thank You
Team Snapmint!!!
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