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Snapmint — Regarding an order from amazon

I placed an order on snapmint for amazon i have paid all my emis and still the order is not delivered but showing completed on snapmint. I tried calling them even mailed but got no response. They have not delivered my order but showing completed. What am i supossed to do next.
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Hi Tannu, we are sorry for the inconveninece caused to you, we requst you to kindly share your contact details with us so that we can connect you and resolved your issue on priority . Team Sanpmint!
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