[Resolved]  Snapmint — Request for Authorization to Unlock FRP Oppo K13x 5G (IMEI: [protected]), Loan A/c ID: 34598278

Address: Hajipur

Dear Snapmint Support Team,

My name is Somari Chaudhary, and I purchased an Oppo K13x 5G (Sunset Peach, 8GB RAM, 128GB Storage) through Snapmint financing.
My loan/account details are as follows:

- Loan Application ID: 34598278
- Invoice Number: Retail120867
- IMEI: [protected]
- Purchase Date: 15th July 2025
- Seller: Balaji Infocom
- Registered Mobile Number: [protected]
- Registered Email: [protected]@gmail.com

I am paying my EMIs regularly through auto-debit (Bank of Baroda) and there are no pending or delayed payments.

Recently, my phone got locked due to FRP (Factory Reset Protection) after a reset. The Oppo Service Centre is asking for an authorization/approval from Snapmint confirming that I am the genuine customer and the device is financed under my name.

I request Snapmint to kindly send an authorization or NOC email to Oppo (or to me) confirming that:
- The above-mentioned device is financed under my name.
- My loan account is active and in good standing.
- Snapmint has no objection to Oppo assisting with the FRP unlock.

I have attached my purchase invoice, order screenshot, and EMI payment proof for your reference.

Attachments:
1. Invoice (Snapmint/ Balaji Infocom)
2. Snapmint Order Details Screenshot
3. EMI Payment Proof Screenshot

Kindly process this request urgently as my phone is currently unusable.

Thanks & regards,
**Somari Chaudhary**
Mobile: [protected]
Email: [protected]@gmail.com
Address: Bagmusha, Hajipur, Vaishali, Bihar – 844101
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Nov 9, 2025
Complaint marked as Resolved 
The company has not contacted me yet through call or email. My payment has been made on time, but the FRP unlock process has not been completed. Kindly take necessary action to resolve this issue as soon as possible.
 
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