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Snapmint — Request for closure of account

I want my snapmint account to be closed and removed from my credit information. All my dues have been cleared.
i have tried reaching by e-mail and phone number too, the e-mail isn't being replied and the contact number just seems to be not replying either.
I want an urgent solution and reply to it.
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When did you cleared your due and is this got updated now?
I'm facing the same I paid them a month ago
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