Snehanjali Electronics Complaints & Reviews

same happened with my washing machine.. bought 15 days back, LG, stops during spinnin and they're not ready to replace or refund... can we do something concrete about this???

I am customer of Snehanjali Dombivali (E) branch. I am purchase Refridrator Whirlpool on 16 Oct by Bajaj Finance also paid down payment as per finance terms.

But last week Snehanjali people swipe my card and get excess payment from last 8-9 days i am follow up with people for refund my excess payment but they people not any positive replay.

I need money for Diwali Occassion, please resolve may problem as early as possible.

Kindly do the needful.

Thanks & Regards,

Manoj P. Sawant
[protected]

I have purchased Godrej Spilt Ac from Snehanjali Dombivili (East) branch. These people just fool around customers. I had complaint in my Ac they sent a technician not from the company but some outsider. Now the company is telling us that they have not installed our Ac. Never ever buy any products from Snehanjali. They are cheaters.

I purchased a pure water Dispenser from Snehanjali E&A, Andheri (W), Opp. Rly. crossing on 6/07/2009. My bill no is 841191. I paid full cash on the same day. The sales person informed me that the dispenser will get installed within 48 hrs. The company person will come to install it. But till no body has turned up for installation.After repeatedly calling the shop (snehanjali) they are only promising that they will send some one. This they are doing since yesterday. Today once again I called the shop at 1600 hrs. only to get one more promise that somebody will come to you.Then at 1900 hrs one person called up on my mobile phone and adressed that he is coming in 15 minutes but till 2100hrs he didnot come. This is spoiling your company's name.I dont understand what to do in this matter.

Ref. No. /SNEHANJALI / 11 /Misc./2010 – 11 Date: - January 9, 2010

BY COURIER / BY FAX / BY EMAIL

(1) M/s. SNEHANJALI EELECTRONICS & APPLIANCES PVT. LTD.
1, Bonanza Arcade,
S. V. Road, Amboli,
Opp. Railway Crossing,
Andheri (West),
Mumbai:- 400058.

(2) VIDEOCON INDUSTRIES LTD.
14 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 431 105.

Sir,

You No.1 had put up your stall in Ice Megaexpo Consumer Exhibition in month of December in Bandra Kurla Complex. In the said exhibition you No.1 had displayed products of you No.2.

On your representation regarding the quality and after sales services I had purchased the following products of you No.2 from you No.1 under Invoice bearing Ref. No.790812 dated 27.12.2009 in name of the undersigned and paid sum of Rs.12, 300/- (Rupees Twelve Thousand Three Hundred only) vide credit card to you No.1. The details of the products purchased are as hereunder and as more particularly stated in the said Invoice of you No.1, hereto annexed and marked ANNEXURE ‘A’ being Invoice of you No.1 Ref. No.790812 dated 27.12.2009 and ANNEXURE ‘B’ being the credit card slip confirming payment :-

1) Multimedia speakers bearing model No.VCH45BUN
2) Videocon Flat TV 21 inches Model No.VDS21GBV – 2009
3) DVD Player bearing Model No. VAD 11

The said products were duly delivered at my residence address as mentioned in the invoice at night on January 1, 2010. On delivery it was informed at the time of delivery that a representative of you No.2 will visit within 2 days for installation and demo.

As per the information your representative visited my residence probably on January 4, 2010 for the said purpose. On installation it was informed that the Multimedia speakers bearing model No.VCH45BUN, the woofer was damaged and broken and is required to be replaced. The said representative also contacted you No.1 and communicated the same. At that time you No.1 informed that the product would be replaced within 24 hours but the same did not happen.

I on January 6, 2010 once again contacted you No.1 and spoke to one Mr. Shaikh, who introduced himself as manager of you No.1. On contacting Mr. Shaikh promised that the product will be replaced and delivered on the said day by night but inspite of promise the said did not happen.

I once again contacted you No.1 on January 7, 2010 contacted you No.1, once again reiterated, repeated and confirmed the entire facts and it was once again promised by your representative Mr. Shaikh and the damaged product will be replaced, he further promised that the product has already been received from the company, loaded in the transport and further also provided the tempo driver’s contact no for that I can confirm the same. On contacting the tempo driver, he was shocked and surprised and informed that there was no such product to be delivered in my name and asked me to confirm with you No.1. On hearing the tempo driver I once again contacted you No.1 who after prolonged discussion once again promised me to look into the matter.

The same promises continued till today morning wherein I was asked to call from one number and another but all in vain and hence I am compelled and have no alternative left but to serve you with his notice.

I also contacted you No.2 on your toll free No. who provided me the local service centre No. of Worli. I contacted the local Worli service centre and reiterated, repeated and confirmed the said facts. The representative searched the records and confirmed that a representative from their office had visited my residence and he too promised that they will look into the matter and will contact me but even they failed and neglected to do the needful. The product delivered was damaged, broken and sub – standard and atleast not expected from a repudiated company like you No.2.

You No.1 and you No.2 have jointly and severally cheated by supplying such sub – standard, damaged and defective product due to which I am unable to use and utilize the said product inpite of payment of the total consideration. I hereby call upon you to replace the damaged product with immediate effect on receipt of this notice, failing which I shall have no alternative but me compelled to approach the appropriate Court of law and initiate appropriate legal action against you, jointly and severally, together with damages, compensation etc.

This notice will be treated as final notice / intimation before initiating appropriate legal action.

I had purchased a Videocon fridge from Snehanjali at the Times Lifestyle Exhibition at Bandra Kurla complex on Sunday Feb 21st, 2010. While at the time of purchase I was told that the fridge will be delivered latest on Tuesday (23rd), it is Wednesday (24th) today and on repeated follow up (Snehanjali have never bothered to call up so far), I am told that they are yet to take delivery of the fridge from Videocon, and so it may take a few more days to be delivered. My opinion about Videocon and Snehanjali is that they are fraud organisations who will go to any extent to grab customers, but once they receive payment, they simply do not bother to provide any sort of service to them.

Harassed consumer

Snehanjali Andheri Very true most of the people ha suffered problems from Snehanjali Andheri.
I had purchase a TV and when they delivered the TV the remote was issing despite of complaing
nothing was done.

i am staying at nalasopara west.i was book blue star split ac at Tuesday.they delivered today but didn't fitment i was complaint at there shop manager patil also but he ignore my complaint.i ll never that happened.so SNEHANJLI is the number 1 worst shop.the shop keeper the manager and employee also include every story.i ll spoil snehanjali name from today.

Have booked Washing machine at snehanjali andheri west branch on 22/04/18 have done the full cash payment on monday evening 23/04/18. It was informed by the excecutive ms deepa that the product deliver wil be done the next day with the percentage that 99% product will be delivered on 24/04/18 that 99% is still not come. Also post that called to inquire so she was suppose to check and call me becuase that time their system was not working 3 hours back again i called up she informed me that their system's still not working than i ask her to contact me to the floor manager she handed over the phone to Mr Patil he was also in full attitude no manners to talk to customer's first he was not ready to listen and than gave me big story that godown is at bhiwandi it takes time he also told me if i want i can write to the CEO of the company. He also assured that the delivery will be done on 25/04/18 but now its 26/04/18 till date delivery is not done. Problem is not the delivery but the manager itself don't have manner's to talk . Post followin up today again he confirmed me that they will they will deliver it today.

We dont buy the product after seeing the CEO or directly from the CEO we visit branches and buy it so please educate the staff to have proper way of speaking the giving correct information and also whatever committment they give they should adhere to it.