Sodexo — sodexo meal pass balance

My sodexo meal pass ending with 6804 has been closed without my knowledge and i have no idea where my balance is gone.
Support guy's on call is not responding properly.
Help me to get my balance.
My registered mobile is [protected].
I have raised multiple complaints but no is taking it seriously.
Call center guy's giving false information and commitments.
Two call center guy's 1) rama krishna 2) hitesh are abusive and very rude.
Please take necessary measures and action.
And help me to get my balance amount of my card.