Sony — 8 Month old phone not repaired by Sony

Address:

Mumbai City, Maharashtra

Phone model: SONY xperia ZR
IMEI: [protected]

Message:
Dear Sir/Maam,

I purchased A Sony Xperia Phone (Model Number: C5502, Color: Black, IMEI No: [protected], SI Number:[protected] on 4th January 2014. Please note the date of purchase, the phone not even completed 8 months. I write to you this mail, after going to the customer care service center in Vashi, Navi Mumbai (Date of visit: 20th August 2014).
The problem started when I couldn't see the phone getting charged out of the blue. The entire battery was down and the phone refused to get charged. We went to the service center where we were told that we would have to pay 50% of the cost of the phone to get a new handset because of the glitch in manufacturing.
If an organization like SONY is providing such a low quality service to a customer who has always been brand loyal consumer, its really heartbreaking to tell you that we feel as if we have been cheated. A phone which is not even 8 month old and we are asked to pay 50% of the price as if you are showing pity on us.