Sony — Delay in repairing of Mobile

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I raised a ticket (Tct No. [protected]) on 26th Oct, 2013 for Sony Experia U Mobile. I want to bring few concerns which really frustrates me in getting service from Sony Experia Customer Service Team as well as Customer Care Team. 1. Service team member has put physical condition of mobile as damaged. Immediately I replied him back where did you find damage in my mobile, even though there is not a single mark on mobile. He replied that he has put it randomly and it will not cause any problem with availing warranty. 2. Someday back I received mail from customer care team that as your mobile was found in physical damage condition warranty can’t be provided in this case. Immediately I called to customer care team and informed him in detail. Then she had conference call with service center guy and he agreed that there is no damage to mobile. 3. Then someone from customer care replied me that you have submitted the mobile on 28th October and warranty was valid till 26th October. 4. I replied back that ticket has been raised on 26th October only. The service center guy told me to come on 28th Oct with Bill but he didn’t inform me that warranty will be checked on 28th only. Else I would have submitted on 26th only. Customer care member replied back that I am forwarding your case to respective field officer and he will decide whether to provide warranty or not. 5. Its already more than 15 days and I am not able to get my mobile repaired. I sent so many mails to customer care team. I am really sorry to say that service provided by sony is really bad and I am sure I will never buy or suggest anyone to buy a sony product, if you guys continue to take responsibility like this.