Sony — Dual picture as mentioned by sony service engineer

Address:

Palakkad, Kerala, 678731

A sony bravia tv was purchased from lulu hyper market, kuwait the supplier being supplying store co. W. L. L. On 17/8/2012. The model no. Is klv-32bx350 with sl. No.2016817. The tv since one month displays dual images after ten minutes of functioning. Hence the authorised service centre here at palkkad, a-tech services was contacted and a complaint was lodged on 20/5/2016. The service engineer attended and i was told the panel has to be changed. Upon my confirmation i was told to deposit a cash of rs.5000/ for placing a order for panel which was done by me on 30/5/2016. However on 02/6/2016 after the service engnieer's visit i was informed that since the tv was purchased outside india the parts could are not available and the only option is to go for an exchange of tv with any sony seller for a discounted rate on exchange. Further i enquired at coimbatore as an authorised service centre is available there as per the international warranty card given to me along with the product. Further i called your toll free number who on hearing me suggested of contacting you for reddressal of my grievance.
I am surprised and aggrieved as i could not get a replacement of panel like spare for a product from an esteemed company like sony. I hope an earlier solution to my problem from your end. My job no. Is j61200240 and cash deposit date is 30/2/2016.